斯佩洛Cappella di Sant＇Anna附近平價酒店預訂

這家酒店地理位置優越,步行即可到達阿西西的所有主要標誌,然而,Tiziana提供的可怕客戶服務很快就摧毀了魔法,我正在退房,她想給我加倍的午餐費用付了錢,我不得不通過我的銀行申請給她出示我的銀行賬單,以避免第二次交易,她如何處理這種情況是可憐的,並使這種經歷如此惡劣,以至於永遠不會回到這裏。總是保留你的收據,因爲如果你碰到她,你最好準備好證明所有的付款,她是粗魯和缺乏禮貌,當我一小時後打電話叫她的名字時,一個叫朱塞佩的人拿起電話,當我問誰經營這個電話時餐廳表示我不同意管理客戶帳戶的方式,他猶豫是否提供任何信息,首先他說埃琳娜是老闆,然後改變了Manuala的名字,當我要求聯繫人#與提到的其中一個名字溝通時,他拒絕了,並完成了電話,當我回電時,他不停地做同樣的事情,指責這一切都是壞的連接。非常粗魯的人,遺憾的是!朱塞佩和提齊亞娜這兩個人的行爲需要認真關注,對待客人的方式非常差,沒有階級,不專業。

Be very careful! On approaching the property we wondered what we were letting ourselves into. The car park was overgrown and the place was deserted. Reception were particularly unhelpful...restaurant closed at 2pm and even though we arrived just before that time, there qA no offer of food or room service. We had prebooked a meal for 7.30pm (in January!) only to be told that they had a block booking, the restaurant did not open til 8pm and even then we would have to come along after 9pm and choose from a set menu that was for the block booking. Booked a Country Superior Dependance. The room was terrible. It was clean but it was sp**** and barren compared to the web pictures. The sofa was stained and ripped and the terrace was dressed with 2 half empty tubs...the hotel later explained due to the weather albeit no other hotel on our trip had such issues. The living room would challenge anyone's idea of comfort. We requested a room change but could only be offered a similarly uninspiring room without a balcony..but the promise that we could change the next day. On reflection we decided not to stay. Reception then tried to offer other rooms albeit they had earlier said we had seen the one available. Reception, after a prolonged call with the hotel director, insisted on a 2 night no show cancellation charge notwithstanding that we had shown up and the hotel had been unable to offer the accommodation booked as described on its website. Despite numerous exchanges since, the hotel insists on keeping its 2 days payment. Frankly they need the money to put some furniture and feeling into the room that we were offered. Just compare the pics! As I say...this is the only hotel I have ever walked away from.

I stayed here with my husband and two teenagers from June 8 to June 9. Location is second to none, only a few steps from Basilica of St. Francis and also walking distance to/from the bus station. The entire town is just lovely and very charming. We got family room #10 located on the building's attic, it consists of two separate areas: a double bed, and two twin beds, with a bathroom right in the middle. Enough toiletries for all 4 of us and the entire room was clean, with plenty of storage places. The double bed area might come across as small so you could store items on the twin bed area which is a bit more spacious. Both twin and double rooms have brand new flat screen TV's, so updated that we were able to watch Netflix. AC is located only on the twin room so guests on the double room might not feel it so my advice would be to turn it on way before you get to sleep and also to close the bathroom door so that the air distributes more evenly. Beds were comfy and we had piece and quiet during our sleep despite a concert going on right at the Basilica's premises. Not enough dining options nearby; there's a restaurant facing the Basilica but it doesn't serve full dinner until 7pm. Breakfast was delicious and very filling: coffee, juices, croissants, fruit(i.e. apples, oranges, bananas), pieces of cake, biscuits, cold cereal, assorted cheese, yogurt, jelly, Nutella, butterand different kinds of bread. I found this breakfast to be simple, yet one of the best I've ever had at this type of accomodation. I'm giving this place a rating of 4 instead of 5 for the following reason: we booked via *********** and my husband got an email with instructions on how to make self-checking in case we arrived after reception's closing time which was 7pm. We arrived at 4:30pm so reception was supposed to be open, no one answered when we rang the bell so my husband entered the code to enter. We did and there was no one on sight so my husband followed the instructions on where to look for our check-in envelope. All 4 of us looked everywhere also fearing that by doing so were being way too intrusive but there was no info related to us. Several times we tried to reach the staff at all three numbers that were posted on reception with no response and there was no email to contact them so last resort was to sending them a message via *********** before considering staying somewhere else, all the while crossing our fingers that this time someone could respond. Finally, at aprox. 5pm, my husband got a reply stating that we just grab key #10 from the wall and go to our room. Next morning the lady from reception requested us our passport just a couple of minutes before check-out; I know it's part of the procedure but I see no point in showing our ID's right when we were about to leave. We didn't mind that staff doesn't speak too much English; instead, we decided to learn some basic Italian phrases before leaving home because we're not self-entitled when it comes