斯普林代爾希爾頓惠庭酒店

I reserved a room with two queen beds on 4/16 for a stay on 4/27. Upon my arrival I was informed that the hotel had an overbooking issue and that I would be getting a king bed and not the two queen beds I had requested. If I had wanted a king bed I would have requested a king bed. I asked why I hadn’t been informed of this issue prior to check in and was told “I don’t know”. In addition to not getting what I reserved I also paid more for the two queen beds and was not offered a refund for the difference. In addition to my frustration about the bed situation the toilet was also only working every three or four flushes. There are several other hotels within walking distance of this property. When visiting the area next time I will make sure to stay elsewhere.

Check in was awful! I booked a 2 bed room with having me and my wife and our 2 boys for a baseball tournament and when we go to check in they tell us they switched our room to a 1 bed room because they overbooked the 2 bed rooms and there was nothing they could do about it and acted put out when i asked why and said that what they're putting us in doesn't work with having 4 people and said well it has a pull out bed. Worst customer service! No discount and wasn't offered anything for not getting what i booked and acted offended when I asked for a discount for not getting what I booked.

Es un lugar tranquilo y tiene tiendas cercas muy cómodo

Very clean rooms, friendly staff. The entire process was super easy. The gym also was nicely equipped for a hotel gym, everything worked and in good condition. I'd go back for sure, also close to some food, gas stations and Walgreens/Walmart Market

The Hotel was perfect for us, bright, open spaces, was totally surprised by the , refrigerator, dishwasher etc, we didn’t use them but was something we didn’t expect. My only concern was the thermostat, it was difficult to set and the AC kept coming on

Staff was very helpful. Check-in was easy. They had a wheelchair to help my mom get to the room. They were able to give us a ground floor room so we didn’t have to deal with any steps. Room was clean and well equipped. Love the living room area that can be separated from the sleeping area with the curtain. Bathroom was clean. Everything was great!

Everything went very well didn't have any problems.I was wrong was claiming when we arrived and i'm ready

Quiet and clean. Good breakfast options. Stayed here with family and would stay here again.

The room was clean. Everyone was nice. Laundry room was convenient and the exercise room was next to it. My only complaint really was that the do not disturb sign on the door wasn’t respected. It’s frustrating when someone walks in after telling them through the door that you haven’t checked out yet. I would still recommend this hotel.