斯普林菲爾德北萬楓套房酒店(Fairfield Inn & Suites Springfield North)

Clean. Good location to access expressway and restaurants

我們最近在這家酒店住了 4 個晚上，客房服務很糟糕，或者我應該說根本不存在。在要求客房清潔服務 3 次之後，這 3 次我都被問到我是否在辦理入住時拒絕了客房清潔服務……我的回答是「否」！我們不得不去前台兩次要乾淨的毛巾和衛生紙，並且在這四天裡還清空了我們自己的垃圾。客房清潔人員顯然不想做他們的工作，我實際上在走廊上標記了兩個不同的管家（其中一個就在我房間外面）請打掃我們的房間，我被告知“這不是我的任務或要打掃的房間”，另一個“當然”每次都沒有回來！在我結帳時投訴後，他們確實給了我一晚的積分。無法接受，希望萬豪酒店能提供更好的服務！他們收取高額費用沒有問題，他們至少能做的就是做好自己的工作！

Bel hôtel très propres, déjeuner inclus et bornes de recharge sur place.

Checking is was super easy knew they would need a card on file even though paid in full online but was not aware it would charge another $20. Staff was super nice! Got to the room and it was nice and clean until we pulled out the couch bed! Looked almost like previous guest let kids on it with shoes and there was mud and dirt all over the mattress topper! Tried calling the front desk 3 times and got busy tone. Sent my son down to talk to someone and they sent housekeeping up right away and she changed the mattress topper and even made the bed for us! Very nice lady and she was very apologetic! Got settle went to the pool which was rather small. 6 kids were in there and it seemed like a lot! Left after about 45 mins. Loved that everything was so close! Came back and went back to the pool around 9:15 had it all to ourselves. Two kids much better. Other guest had left trash all over the one table and towels all over the floor and there were no more towels to dry off with. Check out isn’t until 12 PM but we will be out by 7 AM so won’t be able to review breakfast but hopefully check out is smooth as well!

I SO APPRECIATE the hotel’s attempt to be environmentally aware in the rooms. They could do a bit better with the breakfast (eliminate the individual creamers!) but they are starting. Blake, front desk receptionist, was super nice!

The shower gel container was empty and the tv in the room could not get the Sunday night football game.

Our room was supposed to be handicap accessible, but the bed was too high for my wife to get in it. They changed us to a suite but the mattress on the sofa was so thin it was uncomfortable. When we returned on Monday night they gave us a suite. My wife slept on the sofa but it was too soft and she had a hard time getting out of it,