北部凱藝套房酒店(Quality Inn & Suites North)

Didn’t get room we booked, got keys and they didn’t work. Went to office got new set still didn’t work. Office lady came down to unlock room and left us with no keys. No tv in room Went back to office got switched to another room. Shower was either cold or super hot Next morning workers were very rude at breakfast to not only us but to an elderly couple as well.

We stayed two separate times in the 7 Days once on the way and once again on the way back. First time we thought the room was good and enjoyed everything till we went for the free breakfast at 620am that was offered. The lobby and breakfast was dark and noticed someone asleep on the chair in the lobby, no breakfast was out. So we left and decided to check out. Well the person asleep turned out to be the employee working the front desk and breakfast. Second time we stayed room wasn’t as nice but good for the night. Hallway looked like it needed work on the walls that looked damaged. So while asleep about 12:30am someone tried opening our door and scared us since we were asleep. I jumped out of bed to see what was happening they tried again and I had to yell through the door to get them to leave. We went back to sleep and about 12:50 am someone knocks and wakes us again turns out to be the office guy asking what my name was and he didn’t have us for that room. Hello, we had keys to enter the room we were in the room. No apologies … at the check out all got was computer glitch.

After checking in me and girlfriend walked into our dirty room that cleaners never got to. When we drove back to office to get a new room one she asked for our old key cards which we misplaced one, which we received a huge eye roll by the lady helping us. Our new room was good, besides the microwave which didnt work.

The room was not clean. The floor still has hair on it , the linens were stained, I reserved a king room and was down graded to 2 doubles when the keys to my reserved room did not work. The desk clerk did not provide good directions to locate the room and did not advise I was being switched from a king to a 2 bed room.

This was not well cleaned, dirty towels and cockroaches all over the room crawling on everything. The free breakfast was non existent basically as it had cereal but no milk waffle maker but no mix and a hot tray but no food on it. They also had no hot water so we couldn’t even shower. It was an awful stay and it should not have cost that much for the condition it’s in. Very unsatisfactory.

Personal poco amable no se si la persona que nos atendió era nuevo porque al parecer no sabía que hacer con el sistema al momento de hacer check in preferimos no quedarnos definitivamente no nos gustó ni el lugar ni el personal ! Sorry ! Dinero a la basura !!

Our toilet wouldn't flush so they changed our room and in the tub was two very dirty filters that I had to take out and clean the tub

Hot water did not work. Room was dirty. Someone was using the vacuum down the hall at 1am. The toilet was not attached and leaked out the bottom.

Hotel was okay, a place to sleep. Evening check in clerk, not suited for customer service type of work