斯普林菲爾德萬豪TownePlace套房酒店(TownePlace Suites Springfield)

The problem is that the TownePlace over booked and we were put up at the Hilton Garden Inn which is nothing like your facility. When we come to town Towne Place is the only place we stay at. Very unhappy even though we did not have to pay for the Garden Inn room just was not the same. We understand from the management at the Garden Inn that this happens more than not so we are going to be looking for another place to stay in town so we don't get switched again. I am sorry it just was not a good experience.

The room was a great place to unwind after a long drive. Kitchenette was a bonus. Just a quick 5 minutes down the road to Missouri State. Nice pool - it's indoor, so slightly heated would have been nice, but that's just personal preference. Breakfast was good and staff very friendly.

One of the best suites I’ve stayed. Pros: clean, privacy, nice decor Cons: no body wash or shampoo, shower head cover was missing- no way to adjust water pressure, carpet close to restroom was very wet, no trash cans in rooms & very small cans in restroom & kitchen. We’re a family of 5, child-like trash can fills up after one meal. Covid precautions are over, we need to return to daily cleaning.

Check in was easy, and walking into the suite we stayed in, it looked very nice and roomy. The problems we had were once we got settled. First, the location of the furniture compared to location of the air conditioners. The living room one blew directly on the couch and the bedroom one was a foot from the bed so when it turned on it froze you out! Then the shower... Ugh. The first night it was so clogged and dirty that barely any water sprayed out. I asked the next morning to replace it, but instead they cleaned the clogged holes. It still had hardly any pressure. Very disappointing. Finally, you get a full size 12 cup coffee maker which is great, but little coffee pods good for 2-4 cups rendering them useless. Oh and the free breakfast.... TERRIBLE! For the price I paid, I was very disappointed and would not stay there again.

It was a good hotel. The restaurant started closing on Mondays the day we arrived though, which was disappointing. We got in around five pm when it was dark and pouring rain, so we were looking forward to ordering food at the hotel so we wouldn’t have to get back out. That was actually the main reason we chose this hotel.

The front desk clerk was very knowledgeable and kind. She gave dining recommendations to some great places. Room was clean and well stocked with shampoo and body wash.

The hotel is nice and the room was clean, however, we could not turn off the tv and had to unplug it from the wall. Also, the dining table was so wobbly I thought it would fall over, otherwise everything was fine. The hotel is quiet, unless you get a family with kids above you!