Never do business with Pam. My mom and I informed Pam at 8:36 am that we would be late for our 4:30 - 6:30 pm check in time due to a big bus tour we were on. We even made the effort to bring our suitcases on the bus so we could get off at Pitlochry and take a taxi to St. Andrews. Pam told us this time was not ideal, but she didn’t say no. When we got to Pitlochry we went into the hotel our driver recommended and had them call numerous taxi companies to take us to St. Andrews. Unfortunately, they couldn’t find anyone, so I also called four different companies, none of which could help us. With our bus leaving for Edinburgh in minutes, and worrying that we would be stuck in Pitlochry without a way to get to st. Andrews, we jumped back on our tour bus back to Edinburgh and sent Pam an email apologizing profusely. What she sent back is the email below, which completely took me aback. It was nasty and uncalled for. She told my mom not to come and that we were a no show even tho we told her that morning we weren’t going to make the check in time (and she never said no). We lost $600, which is a lot of money to us, and Pam is refusing to give it back. I strongly recommend finding somewhere else to stay in St. Andrews.
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