來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback.We’re glad to hear you appreciated the cleanliness of the room, the convenient location near the beach, and the in-room amenities.We do regret that the nearby construction work impacted your experience. While it’s outside our control, we understand how the noise can be disruptive and truly appreciate your understanding.We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Warm regards,The Management
Perfect location, nice room, lovely breakfast on the rooftop.
翻譯
來自住宿之回應: Dear Julia, Thank you for your kind words. We are so glad to hear you had a wonderful stay, and we are glad we met your expectations. We hope to welcome you back in the near future!Warm regards,Valentina Management
來自住宿之回應: Dear Guest,I’m truly sorry your experience at reception fell short. Feeling passed from person to person is not the standard we uphold. Our reception is staffed 24/7, and the team is trained to resolve issues on the spot or escalate to the duty manager without delay. Your feedback helps us improve, and I hope you’ll allow us another opportunity to demonstrate the professional service we’re known for.Warm regards,The Management