聖賈斯特Pendeen Lighthouse附近酒店

我們周日在彭贊斯的皇后飯店共進午餐。午餐很棒。兩門課程為14門。 95，一門額外的課程可供另外三門課程或一門課程減少三門課程。我有一個自制的番茄和紅辣椒湯配上新鮮出爐的麵包卷。我的主菜是羊肉，烤土豆，煮土豆，紅甘藍，瑞典菜，花椰菜奶酪。另一個人開始熏鯖魚，然後用類似的蔬菜烤豬肉。一切都很棒。服務快捷，安靜，高效。對於250毫升的玻璃杯，葡萄酒通常為6-25 p。沒有背景音樂-一個享受午餐和交談的好地方。海上的景色非常棒。徹底推薦。

Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

剛從Tregenna Castle Hotel的be＆be旅館住了2晚，並以其超乎尋常的價值，這家酒店舒適而非正式，員工很棒。我錯誤地預訂了一個雙人房，該房間本來應該是雙床房，當突出顯示時，他們不僅立即改變了房間，還升級了海景房，俯瞰艾夫斯街。我們是8人參加的聚會，所有工作人員都不可能更加樂於助人以確保我們在一起。最好的例子是在第二天晚上，當我問夜班搬運工安德魯（Andrew）是否可以要求餐廳工作人員在第二天早上擺一張8桌的桌子時，他帶我進餐廳，使情況變得更好了，詢問我們想坐在哪裡，然後將其安裝在那。我還必須稱讚他們的所有員工，接待人員，清潔工，酒吧和等候人員，因為我們與之共處的每個人都很樂於助人，有禮貌並且都非常友善。

The staff were very friendly and helpful. We were given a beautiful room, overlooking the harbour - it was very clean, comfortable and well-appointed. We had arrived in Mousehole at lunch time, so had what we thought would be a snack lunch at the Ship Inn - the food was delicious and plentiful, to the extent that we couldn't face a full evening meal later on and just had some starters! It needs to be said, however, that several items on the menu were not available and, when we arrived for breakfast the next morning, we were told that the chef hadn't turned up and so we had cereal and toast. This was slightly disappointing but not a major issue for us and the manager did reduce our bill to compensate us, which we were happy with. To put this in perspective, we were visiting at the end of January and were, I believe, the only overnight guests. I realise that it may not be cost-effective to provide a full menu and, from other places we visited, it is apparent that staffing is a general problem - made far worse by the fact that many workers can't afford to live in the places where they work because of inflated prices due to holiday lets and second homes. Anyway, enough politics. The hotel doesn’t have its own parking but there is public parking nearby. Stepping outside in the morning to a beautiful, clear day and watching the sun rise directly in front of us was worth the price on its own.

五星推薦，位置超級好，無敵海景，有包早餐，主要是景色非常好，就在火車站旁邊，有一條小路進去，餐廳和吧台都是海景，還有外麪的大露台，坐着可以喝喝下午茶，晚上坐着吧台喝酒，看着外麪的海景。我訂的房間比較小，但是還不錯，裏面還提供了拖鞋和浴袍，浴巾等等，下去海灘就幾分鐘，非常方便，覺得是這片沙灘旁最值得推薦的酒店咯，而且比較新

We found ourselves unexpectedly needing to stay overnight in Penzance. A friend recommended Artist Residence. The staff made us feel really welcome despite us arriving without booking and late into the evening. Delicious breakfast, friendly and efficient staff. Lovely, simple but stylish room.

優秀的酒店。從開始到結束。工作人員很友好,熱情,經過長途旅行是最重要的。房間打掃乾淨,設備齊全,支持您的住宿。當我們的衣服從前一天溼的時候,他們也支持我們。食物也是這裏的亮點。一切都很好吃。我推薦來這裏參觀。這是必須的,因爲它靠近彭贊斯,但同時安靜。你需要一輛車開車來這裏。