Homewood Suites by Hilton St. Louis - Galleria

I tried the fitness center for the first time and I absolutely loved it and it was nobody in there at the time. I love the location because it’s close to work and it’s a good getaway as well if you are looking.

The only reason I booked this hotel instead of one closer to St. Louis downtown was because of the pool and hot tub. However, neither was opened and I was told that the hot tub did not have hot water. So, it was closed. This is the same review I had read from 5 months ago from another visitor. I guess they have no intention of fixing it or maintaining it. The pool and tub should not be advertised if people can not use it. Also, we booked for 6 people and only had 3 towels and not enough sheets/blankets. Had to get more from the lobby and also change the sheets they did have because they were dirty. I would not recommend this for anyone.

Aliyah, the front desk clerk was very professional and was a breath of fresh air after a very long drive.

We appreciated the staff at front desk and the staff in dining room who worked very hard to take care of the breakfast crowd. The housekeeping however was terrible!! We stayed for 5 nights and only once did housekeeping come to the room to clean it. Bath gel container was empty and never refilled, crumbs on the floor were there the entire time and generally poor service. thank you

This hotel surpasses my expectations. It is so clean and spacious. It has kitchen and stoves and everything I needed. The breakfast was amazing with a lot of healthy foods.. I will definitely recommend it for people.

1st room I was given the bed was not made- went back to desk. Got a second room. Hair on bathroom sink, kitchen area, etc. Not the worst I've ever seen. But not great either.

details like stains and trash in common areas. Dirty bedding. Surfaces dirty and smeared in the suite.

Staff were very nice. Breakfast was good. And room was nice. My only complaint - our room faced the highway abd it was a bit loud - for me. And the fan is set at one setting- the highest one. Since the air blew right on the couch we wanted to add the fan but it was just worse- maybe set the fans on medium?? It would be a happy medium for those who want the fam.

This hotel was SO dirty…couldn’t even walk without shoes on. Bathroom floors were gross too- had to put towels down. Doesn’t seem too old of a building, so it is a shame it hasn’t been kept up. Staff could care less about working. Called for additional towels, said they would be on the way- they never came. Called again and was directed to come to the front desk to get them. Asked for a “Do not disturb” sign for my door- was told they didn’t have any, so I requested my room not be cleaned- came back after work and all of the towels had been taken but none were replaced. Just a few photos…could’ve uploaded more, but you get the jist.