斯塔茨卡納爾Stadsinkt附近酒店

When we arrived we were directed to a room that was 16 degrees. We put the heating on and left. What we didn't know was that when you leave, the heating turns off (radiators. For aircon I could understand but not wall radiators.) We told reception and changed rooms to a marginally better one, although this one did not get above around 20 degrees. What we also didn't know is that you proactively have to press a certain button on the aircon for it NOT to pump out cold air when you are in-situ. We called reception and asked why our aircon was pumping out cold air and she said in an accusatory tone: 'You must have pressed the wrong button” (note to staff - never blame the customer. Customer is paying you!) She sent up an engineer but he was already angry from the start (again, customer is paying you!) An argument ensued between my partner and the engineer and at one point I thought it might turn into a physical fight.) He said that this obscure piece of knowledge about pressing a button to avoid cold air was in the room description and proceeded to direct us to a distant page in the room manual. It was an unpleasant interaction and the engineer was hostile, blaming us and not apologising. Again, Fletcher chain, what ARE you teaching your staff with regards to customer service?! It was very unsatisfactory and we were cold the whole time. Breakfast was a bit of a fiasco. Zero social distancing, no Covid measures, no sanitisation etc. You have to do everything yourself, get drinks. Everything. All the wellness facilities were closed when we were there. Location is in the middle of nowhere. Carpets vile and covered in stains. Rooms in desperate need of renovation. Felt really icky in there. Avoid the Fletcher brand - they have no sense of customer service. Customer is not only not king, but is an annoyance.

We picked the place because NO OTHER hotel in the area would give us a room for 3 (we travelled with our over 12 yo daughter) All was reasonable (service, cleanliness). We thought the breakfast was overpriced, so we did not buy it. Also, noise level was reasonable, but our room was facing away from the highway, so be aware. Quite far from Groningen if that’s your target

Elp is een plaatsje dat prima gelegen is voor het verkennen van Drenthe. De Koekoekshof is een prima, niet te dure gelegenheid om als basis daarvoor te dienen. Fietsen en motoren kunnen van de weg worden gestald. Heel vriendelijke ontvangst en prima verzorging. Ontbijt was basis maar met enkele plaatselijke toetsjes en mogelijkheid tot bereiding van verse eiergerechten en smoothies. De kamer is schoon en groot genoeg. Het meubilair is lichtelijk gedateerd en de vloerbedekking kan nog net mee. Maar een prima bed en keuze aan kussens (hard of zacht). Goede koffie (en thee) op de kamer. Badkamer is simpel met een douche in het bad. Verlichting is overal goed. Elp is heel rustig en de kamer redelijk geluidsarm dus prima geslapen. Helaas was de kok die avond ziek, maar we werden doorverwezen naar een prima alternatief. Wel een goede bar en een terrasmogelijkheid. Zeer goede prijs/kwaliteitsverhouding dus een aanrader voor als je enkele dagen Drenthe wilt verkennen. Zeker vanwege de eigenaar die één en al vriendelijkheid en attenthied is. Compliment.

Beautiful hotel, very welcoming. The location on the edge of town was awesome for my usual late night walk, the neighbourhood is very cosy and quiet. The family room we stayed in was spacious and provided enough luxury. The beds were comfy and the bathroom with tub was clean and pretty. Breakfast was delicious and the restaurant is really beautifully decorated. All in all a wonderful experience.