施塔特韋倫Pflanzengarten und Heimatmuseum附近酒店

飯店名稱「高級」和類別「4 星級」表示飯店處於上層市場。不幸的是，事實並非如此。房間很好，處於中等標準範圍內。電視很小，沒有迷你吧，沒有冰箱，只有實用的家具，房間門甚至有鑰匙。 4樓和5樓只有吸煙室。今天仍然提供這樣的東西，真是不合時宜！這對飯店的現代化來說並不是一個好兆頭，這一點在其他地方也得到了明確的體現。飯店位置很偏僻，飯店裡只有幾個免費停車位，很快就滿了。顯然這家酒店很受巴士旅行團的歡迎，但由於交通擁擠，酒店的所有區域都不堪重負。就組織流程而言，這家酒店完全是一場災難：當我們辦理入住時，我們不得不排隊等待半個多小時，而且我們預訂的附加服務只有在要求時才提供。吃早餐的時間段是固定的：你必須決定是在早上 7:30 到 8:30、8:30 到 9:30 還是 9:30 到 10:30 吃早餐。儘管我們遵守了預定的時間，但我們還是必須排隊等待 30 多分鐘，直到有空位。總而言之：這家酒店出租的房間遠遠超出了通常無能的員工和非常有限的早餐選擇的承受能力。對我們來說，這家酒店不值得推薦，我們不會再回來。

Very good : Hotel setting, hotel garden, building layout, decoration, room 363, view on Elbe, Food quality, therme facility, personnel friendliness But negative experiences : - Personnel did their best to help us when needed in English, but at the reception desk mastering the English language was not good enough to help us out - Airco in room not working adequately for the temperatures outside, with only offered help a ventilator in the room, and the excuse that the technical problem was known and ‘being addressed’ without knowing by when. It is better to not mention airco as available on the hotel’s facilities list. - Safe in room : we had to call the page twice to reset the code , and quite sure we did not mistype - Personal safety hazard: my wife fell over a Parasol post (without parasol) on the terrace and hurt herself really badly in the face (nose, lip, chin) and her knee, requiring special wound care, and causing us to reduce/cancel/review planned activities. We put ourselves a terrace chair on top of the 2 parasol posts to prevent this happening to other guests or staff. We are not sure that the receptionist who we told about it, really understood (the English) what happened and if hotel management was briefed on the accident. We did not experience any follow up contact from anyone. - One room key had to be reprogrammed to enter the room on the day of arrival already - The 2 room keys had to be reprogrammed to enter the garage for the bikes - Safety hazard: When going up the stairs to level 4 (wellness) I found the electricity cabinet wide open. (For cooling it?) - WIFI in the room is very poor and very variable in strength across the facility, almost nowhere there is full strength and WiFi speed is too low to be user friendly. We hope you understand why our experience is very mixed, and welcome a follow up communication from the management of the hotel about the mentioned experiences. We addressed our comments directly to you via mail 6 days ago, but as we did not receive any direct response we decided to share on Tripadvisor.

非常好的氛圍,前台接待的人非常好。房間和走廊都有很大的空間。在我看來一切都很乾淨,條件很好。我真的推薦這家旅館 - 因爲它位於德累斯頓最有趣和充滿活力的部分非常好。在線入住選項在我看來還是有點bug,但無論如何它終於奏效了,可能在前台節省了一些時間。請注意,如果你在前台付款,可能需要現金支付...

We were in town for the Christmas markets which is one of Germany's best. Well, we couldn't have picked a better place to stay than here. The hotel opens directly upon the central square which is where one of the markets is located. The other major market is just a few steps further across the street. Unfortunately, we weren't given a view room and our room really didn't have a view, but it was comfortable with all the amenities you might expect. We were traveling by car so a big plus was the underground public garage with direct elevator access to the hotel.

我住的酒店房間很大,這真是一個驚人的驚喜,特別是考慮到地理位置。酒店就在拐角處,周圍有很多優秀的餐廳,距離市中心只有短短的步行距離,人們可以找到美麗的室外露台,可以看到城市的美麗景色。一旦酒店前面的市場施工完成,我確信在門階上還會有另一幅絕佳的風景。下次需要在德累斯頓的時候,我會很高興再次住在這裏。

從開始到結束的美好住宿。接待處和禮賓部的工作人員非常樂於助人。豐盛的早餐(雖然在假日週末很擁擠)。大房間,有工作空間,電視,沙發和扶手椅。我們的房間面對街道,有一些噪音,但在我們進入之前就結束了。位置再好不過了:步行即可到達所有舊城區景點。

我們從他們的主頁上收到了浪漫的套餐,包括晚餐-非常棒!一切都很好,安靜,早餐很好,員工很好,沒有問題,但令人失望-沒有在大城堡的感覺。傢俱是松木,我聯想到木屋,而不是豪華和古董。冬天,窗外的景色是聖誕市場攤位的屋頂(單獨入場),而且不太多彩的花園。我們也不知道城堡要到三月底才能開放,但是伊爾貝河上的清晨陽光是那麼的美麗。

服務,住和友好的工作人員,一切都是對的!酒店的位置到市中心和elva自行車遊行非常好。我們感覺很好 下次去德里斯登 我們會再試着在Villa 保留自由生活