Homewood Suites by Hilton Houston Stafford Sugar Land

The staff were great. Everyone was friendly and the breakfast was awesome.

Calm and quiet atmosphere. Very friendly staff. Easy check-in/check-out. If I to give an add-to, it would be fresh fruits and filtered water in the included breakfast.

There was exceptional customer service and friendly staff. Breakfast was wonderful and there was a different choices everyday

I have been staying at home wood suites properties for many years and I have noticed on my last few stays that the hotels have become run down, lacking Usual amenities (specifically kitchen amenities) snd are feeling more like a motel than before. This has been my go to chain when looking for a facility that has kitchen amenities but this last stay was the last straw. First, it was impossible to sleep as the temperature in the room was difficult to regulate and it was freezing or scorching hot and musty, no matter what temp you put it on. My entire family got sick from the poor air quality and I’m sure the black substances on the underside of the mattress was mold ( forgot to take a photo). We checked our hours earlier because we could not wait to leave. We tried to get another room but were told they were sold out for a family reunion. The carpet was very dirty and the kitchen lacked the usual items they we’re used to seeing at these proprieties. It was very disappointing. My kids were there for a sporting event and could not perform as planned because they got sick (I’m sure from the air in the room) I was. Extremely disappointed with the stay and if I hadn’t prepaid I would Have left and found another place to stay. This will be my last stay at home woods.

The stay was good but the services that Homewood provided before are not apparent today. Perhaps there is a staff shortage.

Nice, clean, roomy hotel. My go-to hotel in this area.

It being a pet friendly property, there was no odor of pets. I recommend this place.

The property itself is excellent but Beth made it bad coz she’s not friendly at all or at least have a normal business dealing with us. I won’t book again . But Evelyn made the difference. She’s nice .Also, it would be nicer if you have waffles or pancakes in your breakfast selection .

Quite a good place to stay. Friendly and efficient staff