Walking into the main lobby, you get a pretty favorable impression. Everything looks clean and fairly updated. However, the room furniture was a totally different story. It all looked very worn and dated. Corners and paint were chipped off, most notably in the bathroom. Clearly, the furniture hadn't been replaced in quite some time. One feature of the service that I didn't like is that you had to specially request each day that you wanted to have the room cleaned and made up. I used to think that service was standard practice. I don't stay in hotels very much anymore, so perhaps my expectations are out of whack with what hotel accommodations have evolved to these days.
翻譯
訪客
豪華特大床房
入住日期 2024年11月
獨自旅遊
3則評價
8.0/10
很好
發佈於 2024年12月14日
My first night at the hotel was fantastic, setting a positive tone for my stay. The second night brought a few challenges—minimal bathroom ventilation, a louder air conditioner, and some trouble connecting to Wi-Fi. However, the hotel staff were attentive and promptly offered me a new room, which resolved these issues and provided a much smoother experience.
I took advantage of the fitness center, though navigating the new treadmills was a bit tricky since they weren’t pre-programmed. While the pool closure was disappointing, the hotel acknowledged my concerns and generously offered me a complimentary dinner with a drink.
On the third night, I accidentally left my car keys behind when heading out in the morning. Upon returning, my key card didn’t work, but the staff quickly resolved the issue. Later, I relaxed in my room, appreciating the view despite a minor inconvenience with a broken curtain rod. Once again, the hotel addressed my concerns with care, granting me a complimentary night and a refund as a gesture of goodwill.
While the hotel has room for improvement with its facilities, the staff truly stood out with their professionalism, teamwork, and genuine efforts to ensure my comfort. Their dedication turned what could have been a frustrating experience into one that left me feeling valued. I look forward to staying here again in the future.