I'm sorry but this hotel has a hold on my card and the morning I checked out the woman at the front desk told me she had released the hold right then, well it's 10 days later and I still haven't gotten the money back on my card, they told me it was my bank that hadn't released it yet but which is not true I have spoken with my bank several times and they are not seeing that they released it then I was supposed to get an email proof that they had released my money and I never received that either my call this morning is going to their administrative offices I'm very very disappointed