The Reception Staff is fantastic. The restaurant is great. The conference rooms are great. The rating would have been a full 5 but the cleaning crew turned the AC off while cleaning and didnt turn it back on when leaving so the room got hot and took hours to cool again. And the cleaning crew often shorted me on towels and washclothes. I had to ask for an iron and it was removed from the room the next day. Some glitches but otherwise an excellent stay.