Hotel itself is pretty standard as what you would expect from any big chain hotels, but service was definitely not up to par. We were told there would be valet service - there was none. The bus boys just told us to park ourselves. FINE. Then after I've checked in I asked if the luggage will be sent up to our room - reception then asked if I got a luggage ticket to which I told him we weren't given anything. The bus boys just stood around the entrance. He said they would be sent up shortly but given how they were just standing around we just took our luggage ourselves - mind you I am 6 months pregnant and obviously so but they did not offer any help. Once we got to our room the air conditioning was not working - we kept dialing it down but there was no air. Amazing to find out the AC wasn't working for the price we paid. The room is stuffy and even the hallway was cooler. Also during our stay there was conference - we were given a room on the same floor as conference participants and as expected they were loud and rowdy at night. We could hear them talking in the hallway at night when we called reception they said there was nothing they can do. So very helpful. Upon check out, the same bus boy stood around while watching a pregnant lady wheel 4 pieces of luggage out. I really just wonder what they do other than standing around all day hanging in the shade. Service is terrible here and I've had better service at small boutique or family run hotels than here. The only upside to this stay was that the rooms are spacious and clean and that's about it.
Nice and clean hotel, the receptionist was very helpful, she recommended nice restaurants for us and also help us book the taxi whenever we need it, breakfast was simple but good, overall I fully recommend this hotel
訪訪客Very clean and cozy room at a great location that is easy to find. Cleanliness is top-notch even better than some of the international chains. breakfast was a pleasant surprise. it has everything I want for a vacation stay.
訪訪客Really welcoming host and cozy place with a very beautiful scenery. The atmosphere was also really nice and peaceful. I recommend this place in case you have a car. But I'm not sure it is suitable for using a taxi because I couldn't see any taxies in Sorrento. And I gave 4 points of cleaness because the floor clean up was not satisfactory. Bed and bathroom clean up was satisfactory. Overally it was nice experiences enough to recommend to my friends.
IItaly ExplorerGreat concept. Everything is done over the phone and you get codes to pick up your keys.
The facilities were clean and modern. It was near 2 laundromats as well so your clothing will be clean. Overall great place at great prices.
訪訪客We found this hotel after reading reviews as we wanted a sea view but easy access to the town.
What a superb place, free upgrade, great breakfast options, front desk was wonderful and helped with everything including advice on things to do, taxis and printing tickets. Just the right distance to get into town, further up the hill would be too far. Rooms incredibly clean and great bed. Loved it and highly recommend