水源酒店(The Waterhead Inn- the Inn Collection Group)

Sadly nothing unique anymore. The Waterhead Hotel was the jewel in the crown of former owners English Lakes. Unfortunately now it is a very average pub with rooms and you could be in any one of the numerous Inn Collection establishments. A very disappointing experience!

Location: Fantastic Room 19: Fantastic, clean, roomy, really good bathroom and quite. King-sized bed was realy comfortable. The Inn was well presented, a really nice place for a meal, however, the menu was limited, could be better but the food we had was really good. Breakfast was a serve yourself buffet or continental. The buffet was nice english breakfast food but not very hot. Staff were excellent, very helpful, chatty and keen to be of service. Overall, an excellent location and a good hotel. The memu for the bar meals could be improved!

The stay was for business. I needed to check in earlier than 3, I arrived at 14:40 and was initially told I couldn’t check in. However Connor worked very hard to accommodate me and did manage to get me booked in after checking with housekeeping. I understand staffing is right as nobody actually lives in the lakes anymore but 3pm check in is too late, especially with a 10:30 check out deadline, especially at the price. I went off to work and due to being emergency services was later arriving back. I would’ve liked a pint but they don’t serve after 11, despite it being a hotel. Surely a night porter can serve? You’re a hotel, get a longer licence. Was kept awake by staff talking outside under my bedroom, was woken up early by delivery lorries crashing metal plates in the morning around 7am so didn’t sleep well at all. Breakfast was mediocre but the coffee was lovely. Female on duty at breakfast was friendly but didn’t seem at all bothered that I wouldn’t stay again. Just smiled and said thank you for staying. Furnishings and building were good as only just opened but leaves no choice for customers as they now own half of ambleside. Everywhere looks same. Staff shouldn’t be allowed to park in customer parking as tight enough without that.

Very welcoming staff, excellent food reasonably priced. Only, downside our room was looking out at a wall with a skip near our window which generated additional noise. Along, with blocked gutters. Other issue was access with suitcases to our room, not advised of back entrance so had to carry suitcases up the stairs.

Room with balcony was excellent, staff were friendly and helpful, where possible, location at lakeside was lovely. Didn't like check-in. It wasn't clearly signed, we arrived with many others from around the country in the pouring rain around 2.30 but we were firmly advised that we all had to wait until 3.00 before checking in (discretion?). Didn't like the fact that one evening we were told at 8.30 (when the kitchen closure time was 9.00) that no desserts were available for anyone as the kitchen was "swamped".

Something of a warren of a place, with steps and limited elevators. But if you can manage stairs, it's comfortable and charming. Busy, all-day food service in the bar/dining room. Ask for a room with a lake view.

The shower did not work no hot water no matter what time of day. The electric log effect fire did not work in bedroom. It had been refurbished but the enamel of bathroom sink chipped .

Amazing hotel, staff, food, service, location. This hotel and its staff made my mum and I’s stay just absolutely perfect. Thank you

Lovely hotel perfectly situated, staff were short on numbers but did an amazing job and with a smile! Bed huge and comfy, room spotless, food in restaurant superb and as for staff, they are an absolute credit to the industry I really couldn’t fault them at all & will definitely return