Torian Creekside III

We stayed in the Plaza Unit 702. First of all, the complex is located right off of the main base area of Steamboat Resort. It was very easy to find and had complimentary parking in a very safe underground garage. There seemed to be ample parking. The view from our unit was right out to the slopes, and all you have to do is take the elevator downstairs and walk out to ski. Our unit had everything you could want in a rental - all the necessary cookware to cook most meals (even some unexpected extras like a panini maker, blender, and crock pot), complimentary laundry, dishwasher detergent, coffee filters and coffee for our first pot, comfy beds, a nice gas fireplace, large dining room table with 6 seats and a breakfast bar with 8 more seats. We didn't use the TVs but they had 2. I loved that there was a ski closet next to each unit to keep all of our gear and the mudroom was perfect for storing our boots, helmets and gloves. The pool and hot tub were great too. The front desk was very helpful and showed us how to get to the plaza when we checked in. I have absolutely no complaints! Such a beautiful condo and complex.

We are repeat customers at Torian Plum. We had stayed here two years ago and loved every minute of our stay. Therefore we booked a condo again for our 2022 ski trip and convinced our family to also stay here for the week (they booked two additional condos). Unfortunately we were not as happy this time with our condominium. We stayed in condo 512 and felt as though the room was not worth the amount we had paid. First off, the washer AND the dryer did not work. I had packed lightly knowing that I had access to a washer/dryer and it was very difficult not having a working one in the room. The front desk staff was accommodating and provided me with vacant room keys to use other washer/dryers however it was inconvenient to pack up all of the gross clothes and take them to a room on another floor (reminded me of college where I had to set a timer to go downstairs and move the clothes). I also had to take a call and I stepped out onto the back patio. As I grabbed the handle, the handle literally fell off! Maintenance did show up and fixed it quickly. However it shows how these rooms are not being kept up. We had a three bedroom/three bath. One of the toilets barely flushed. Every time a kid used it (minimal use of toilet paper) the water would back up to the rim of the toilet and it took a long time for the water the drain. Next, there was plastic wrap on the smoke detector in the master bedroom… very odd. Next, the fans in one of the rooms did not work. My family member tried to turn it off and it did not turn off. Next, the TV was awful. Okay, it’s small, no big deal.. and in a weird place… okay. However, it was basically impossible to use. We tried to find a football game and it was not possible. Lastly, we have historically relied on the shuttle service provided when you book at torian plum. This time the shuttle service was not as user friendly. We came with a large group and had reservations at various restaurants. We would try and call ahead of time to coordinate a shuttle the day of. A few times, the dispatcher would work with us. However on one particular night we needed a ride from torian plum to the base. Yes, it’s not far, however we were traveling with an older gentleman who could not walk the ramp/stairs to the base. The shuttle service basically told us too bad and that we needed to walk to the base. I understand that they didn’t want to take up a shuttle for such a short drive but we wanted this person to feel included and we were all going to ride to the base together and get dropped off at the transit center which would have been walkable by our family member that struggled to walk. Due to the difficulty and frustration with the shuttle, our family member missed out on dinner. Note- this was a dispatch issue. The shuttle drivers were amazing and extremely friendly and knowledgeable. Anyways, the quality has declined. Not sure if we will book here again.