鷹嶺旅舍和聯排別墅

We arrived after 11pm after a very tiring 7 hour journey due to a snow storm. After entering the garage with our 2 cars we discovered there were no parking spots available including our dedicated spot for our condo as everything was taken. No outside spots either and we had 2 full cars including 7 sets of skis, boots etc. I attempted to call the office number but as it was out of hours they were unreachable. I then called security as outlined in the email instructions just to be told they are not patrolling and/or controlling the parking and after asking them if they are ok for us to park in someone else’s spots as ours is taken they said they don’t care. We then went up to the unit only which was freezing cold with no heating. The control panel was off and again we could not reach anyone so we had to make due sleeping in sub zero temperatures. The unit was also advertised to sleep 8 which is a huge stretch. We were a party of 7 and after reading the guest manual (which doesn’t hold any information that matches this particular unit btw) and our trip confirmation over and over again we discovered that the bedding situation for 2 people is a “luxurious” air mattress (which took as 30min to find as again nothing was explained in the guest manual). Luckily our daughter is 12 and didn't seem to mind too much. Also, no bedding apart from a woolen blanket with no linen was provided making it anything but hygienic. The next morning when I could finally reach someone regarding the heating situation which I was told to reset the breaker switch (had to text a picture of the control panel in room) I spent a good hour texting regarding the parking situation which ended with my husband having to come back from the slopes in an attempt to move our cars as we were promised the situation has been addressed and the car falsely parked in our unit spot would be moved. This wasn’t the case and nothing has been done so we ended up wasting a good 3 hours that we could have enjoyed skiing instead. We also had bedding for the air mattress delivered by housekeeping which was great however it would have been even better if they would have locked the door after they left; we got back in the afternoon discovering anyone could have entered our unit and taken our belongings. Finally, advertising this unit as a easy 10min walk to the resort is also a far reach, it took us 20min one way and it was an uphill hike. Itrip that manages the property did nothing but argue back and fowards with me admitting no blame of their own. I was offered a compensation of $50 as a 'gesture of goodwill' for a $5000 stay which i gladly denied. Would not stay again and/or recommend to anyone. Neither will I or anyone we care about book through ITrip again.