After checking in, my son and I went to get something to eat and when we returned another guest informed us he had walked into our room accidentally. The door did not lock and could not lock. We were moved to another room and the key/lock worked. Until we had to run an errand. When we returned, the key would not open the door and couldn't, even after being recoded. The staff had to use an emergency key. All this can be understood, except the staff questioned me about having gone somewhere and then returned a d tried to open the door. These are not guest issues. A working door is not a luxury item at a hotel and with no apology to speak of, I was made to feel the issue was mine. I don't ask for much from a $75 hotel room, but I expect a working door and a staff to own rhe problems in their facitly without tryi g to deflect the issue onto the customer.
翻譯
