斯蒂芬維爾拉昆塔温德姆套房酒店

Breakfast was great!

Amazing place to stay at very clean n friendly place

The property definitely needed some updating. The air conditioner in our room was loud and rattling even when it was technically off. The carpet was peeling up in the room. The back door near the stairs did not seem to close properly and someone left it propped open with a rock so anyone could have come into the property. The bed was comfortable and the lobby and breakfast were nice. Not sure I would stay there again as the price seemed high for the condition of the property.

Non existent customer service Front desk staff not friendly at all. Didn't even ask for my ID when I checked in. Elevator was broken, not even a "sorry for the inconvenience" when we were on the 3rd floor. During the night, the AC leaked everywhere and the child that was sleeping on a pad on the floor woke up in a puddle of water. Again, not even a half sincere "sorry for the inconvenience". Overall just pathetic in the customer service department. We stayed in the same hotel in the fall of 2024 and it was much better.

parking can be difficult. it was under construction in the lobby and other areas, so I'm sure the conditions will be much better next time.

Overall the property wasn’t terrible just needs to be better maintained such as fixtures needing to be secured to the wall and not loosely hanging. The AC in our room struggled to cool the room efficiently. The crowd that hung out in the parking lot til the early morning hours should also be addressed to make patrons feel more secured. The positives are in all it was a nice hotel, the staff were super friendly and helpful! And the hotel was very clean.