斯蒂爾沃特萬楓套房酒店(Fairfield Inn & Suites Stillwater)

The hotel was fairly clean, and the staff was very friendly. Check in was very easy and hassle free. Our stay was quiet and comfortable. However, there was an overwhelming odor of cigarette smoke on the first floor (like a literal cloud in the hall). Later when we came back after dinner, the cigarette smell had been replaced with a strong pot smell that was impossible to ignore. Our room was on a higher floor, so we were immune to the clouds of smoke, but there was an overall musty, stale smoke smell that was throughout.

We stayed here on game day so they charge you over $400/ night. For $400 you would think the TV would work, but it didn’t. The maintenance man was really nice and tried very hard to fix it, but it’s totally outdated so it wasn’t his fault. The whole place needs updating. Definitely not worth the price we had to pay.

The friendly staff! They didn't act like we were a pain for them to clean up after breakfast. Cook also came out to dining area to make sure there was plenty of fresh, home food available!

The first room we were put in had not been cleaned at all. The beds werent even made. The second room had womens dirty underwear and bras in the so called clean room. Horrible hotel.

Our check-in was amazing. He had amazing customer service and was very hospitable. Our room could use come updates. We had a crack in the sink and on the toilet. We had a bug in the bathroom, but it's that time of year.

Hot water did not work in our room. Cold showers. Water trickled in the bathtub faucet the entire stay and would not shut off. Not sure if that contributed to the lack of hot water. Elevator smelled like pot and had a dried loogie spit on the door the entire stay and was not cleaned off.

The dresser drawer kept rolling open. Was afraid to walk past it that you would bang your knee on it.

We were just there for one night. The pool was freezing. The hot tub was broken. My 4 year old was so disappointed because all he wanted to do was swim and it was so cold that he wouldn’t swim. And our water didn’t get super hot in the shower.

We had no hot water in the shower for our entire stay (two nights). (Mind you - outside temp was around 25 degrees and windy.) Management had ample opportunity to either repair it or change our rooms while we were out all day. Upon return in the evening, maintenance had heard nothing about the situation and was unable to repair without intrusion into the wall. Rooms were sold out by that time of the evening, but we may have been able to switch rooms if action had been taken sooner. Asa (manager) never returned my calls. Email to customer service resulted in no compensation of any sort. (Rooms cannot be compensated monetarily b/c of third party booking, but points for a two-night stay could have been added to Marriott Bonvoy account.) Other than that, room was clean and beds were comfortable.