桑給巴爾塞雷納酒店的評價

位置地段好 出門方便 附近都是中國餐廳

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

酒店比較古老 但是靠海 房間有點小了 感覺沒有28平米呀 晚上聽着海浪聲睡的 位置比較好 酒店設施感覺比較一般哈

The receptionist is so rude and unkind. By one day, she changed the check-out time. She doesn't have any apologies for that.