Sunrisemoment
2025年9月28日
我在入住期間不慎將一件黑色外套遺落在23層，多次通過電話和郵件聯繫酒店，但至今未收到任何迴應或跟進。這種缺乏溝通與責任心的情況令人十分失望，也與一家同等級酒店應有的服務標準不符。
妥善處理客人遺失物品是酒店最基本的服務要求，而本次經歷讓我對貴酒店的服務質量與對客人需求的重視程度產生了嚴重質疑。建議管理層正視此問題，並儘快提升在客人溝通與服務專業性方面的改進。
I misplaced a black jacket on the 23rd floor during my stay and have made several attempts to contact the hotel via both phone and email. Unfortunately, I have not received any response or follow-up regarding this matter. This lack of communication and accountability is highly disappointing and does not reflect the standards of service one would expect from a hotel of this level.
Proper handling of guests’ lost property is a basic aspect of hospitality management, and the absence of any support in this situation raises serious concerns about the hotel’s service quality and guest care. I strongly urge the management to review this issue and take immediate steps to improve responsiveness and professionalism.
