when we arrived, hardly any reception staff on duty. When we saw our room, we were shocked, it was small and gloomy with a display case (bizarrely) showing snacks! The light to the display case is joined to the room lighting so can be switched off separately. Reception advised nothing could be done, so we said we would leave and I contacted a hotel we had stayed at the start of our holiday, the stay in the Steigenberger was our last night in Germany. Reception then said we could be upgraded, by this time it was late and very heavy rain. The upgrade room seemed OK but when we used the TV, it kept switching itself off! Breakfast was abysmal, a dreary pub overlooking the entrance to an underpass. Initially, we didn't know where the food was and no staff around to direct us. When we found the food, it had clearly been sitting out for some time, there was a huge quantity of food considering only one person was there when we arrived and only 2 others came as we were leaving. We stayed in this hotel some years ago when the breakfast room was upstairs and there were lots of guests and staff who were interested in providing good service. It was disapoointing to see how lacklustre the hotel has become and difficult understand how it has kept its star rating, the hotel is not to the usual Steigenberger standard.
滿意
71 評價