皇家旅館(Royal Inn)

Dump!!! Bed bugs is pretty much what I think these bites are. Do yourself a favor and don’t go here

The staff was friendly, and the room looked as it did in the photo. There was animal feces on most of the stairs and the on the upper walkway leading to the room. The shower and tub had rust and needed cleaning. The sofa had footprints on the seat and back cushions. The refrigerator did not provide ample cooling for leftovers. The door deadbolt lock didn't work, and light shinned through the large gaps around the door. I would not recommend staying at this hotel.

Worst hotel I ever stayed at bugs in bed bugs on floor bugs everywhere jus nasty place if you nasty this yo place cigarette holes in blanket not place dude got mad cause I got refund was coming up with every excuse

It was Mother's Day Weekend, and I was surprising my daughter with a visit to Columbus, OH. I extended my stay by one day and booked a room for one day at Extended Stay America, Columbus Tuttle. Immediately after my booking, our plans changed. I immediately called Columbus Tuttle, canceling my reservation and informing them of my change. I was told they had it and would confirm via email and issue me a refund. To date, I've not received the refund, nor heard back from the hotel, even though I called more than once regarding this issue. I am doubly disappointed, for two reasons; (1) that's $80+ just blown out the window, and (2) when I shared this experience with **********, you guys did nothing to compensate.me or even try to work with me through the hotel to issue me a refund. In all the years I've been with **********, this has never been my experience. I am gravely disappointed with your customer service in this instance. Perhaps this review will cause someone to actually hear my complaint, and activate a response- like actually giving me a refund.

Very dirty property. Comforter had burn holes in it. White sheets had yellow stains. Hair in bathtub. No shampoo or conditioner.