Poor customer service due to under staffing, average at best food, carpark is too small and too tight for most modern cars causing damage on entry or exit and the hotel in general is shabby. The roof garden is an eyesore.
I stayed here for a business trip and found the staff accommodating and reasonable food in the restaurant, On site parking made a difference too. An issue with me at chain hotels is awful food at high prices with poor service because staff simply don't care. This was not the case here and I was pleasantly surprised. My recent stay at a Travelodge at the NEC was appalling in comparison so well done Premier Inn.
I stayed in Premier Inn Sunbury due to doing Ride the Night which started at Kempton Park Racecourse, it was close to the Venue . Staff very helpful and friendly . Room was clean . Breakfast was good and enough there. Great stay .
翻譯
訪客
入住日期 2023年4月
夫妻/情侶
1.0/5
發佈於 2023年4月23日
Stayed this hotel and what can I say I booked a week in advance and the room wasn’t available so was put in another room that was dirty , the room was meant to be a double but had 3 beds in so made the room small. The bathroom sink was blocked , chips in the bath , tv hanging of the bracket, no signal for the tv . This room just didn’t do the name of premier inn any good
翻譯
訪客
入住日期 2023年4月
家庭旅遊
3.0/5
發佈於 2023年4月15日
The room we were allocated smelled heavily of smoke. No coffee machine at breakfast just the free instant. Still had to pay full price for breakfast. Had to ask for gluten free and dairy free food. Room was tatty and tired looking. Area was awfull. Didn't feel safe outside.
Stayed for one night while on a training course at a local business. Room was comfortable and quite. Evening meal and breakfast were both very good. Staff friendly. Would use again and would recommend to others.