聖丹斯度假村(Sundance Mountain Resort)

Charged 3 times for the same room after having prepaid via **********. ALL 3 transactions at different amounts. Did not get the $1000 category room that was pre-paid. Got a basement window without a window. About 20 calls to resolve fraudulent transactions by local Utah talent. This is not owned or managed by Robert Redford any longer. To top it off I was woken up by security for a noise complaint after having slept for 2 hours. Was I breathing to hard when sleeping. A total bust and complete waste of time and money.

The resort is billed as a "Preferred Hotel" and recommended by Forbes and Conde Nast which is why I decided to stay there. Our room was small, poor layout and in need of a major face lift. Guests did not have preference over non-guests and had to stand in long lines for food or could not get your first choice in restaurants. The resorts mantra is relaxation and communing with nature. It was difficult to do so with the amount of people at weddings, conferences and the general public. The silversmithing and ceramic classes were great. It was a little irritating that the $150 per person class did not include the shipping of the item you made. We were ushered out of the $200 per person private silversmith class, that was supposed to be 2 hours, after 90 minutes. The leather chairs in the Owl Bar had holes in the seats and most ledges and decorative items etc. (throughout the resort) were in need of dusting. The Foundry Grille was advertised to be open till 11:00 am but closed at 10:00 am and we missed a sit down breakfast. We went to the deli and they were out of eggs and a few other items.

Booked the Sundance Resort for an overnight stay for two reasons. First, we were doing a road trip through Utah and a friend of ours from there said ‘Why aren’t you going to Sundance?’. Second it was a treat for my birthday. We had a great time on this amazing property. The room was amazing as was the staff. The little touches the property has put up for the holiday season made it pretty magical at night. We had a great dinner at The Foundry Grill. Definitely worth the stay.

I specifically asked for a nice room because it was our anniversary. The room was really nice but the coffee maker was hard to use and inconvenient. There was a very bright clock in the room that kept me up all night that you couldn’t turn off. The patio chairs on the patio were unsafe and falling apart.

Beautiful, cozy cabin in the woods. Delightful fire places for ambiance and balcony as well as outdoor patio to enjoy the forest views and nearby stream. Paved walking paths through with many white Chris**as lighted trees is magical. Fabulous onsite restaurant the Foundry.

The staff was excellent, helpful and very accommodating. Everything was perfect!

Perfect get away with my wife! We stayed for two nights in our very large room, took the pottery class, and ate at the restaurants there by the room.

The customer care is above and beyond. Sundance has cars and drivers who shuttle you around. They were helpful and happy. I liked how the drivers even came into the restaurant to get us! The rooms are mountainous and rustic. Our room was freezing cold when we arrived. It took a while for it to get warm. The staff brought us plenty of firewood. The food at the Foundry Grill was good. The ambience is excellent! I wish there was artwork on the walls! It looked like they removed the paintings before our stay. Weird. I only wish our room had a microwave, mini fridge, and a larger TV.