桑德蘭A19/A1231普瑞米爾酒店

We have stayed here several times while visiting family and it used to be pretty good, but it's rapidly going downhill. The hotel and restaurant are both desperately in need of a refit. The shower in our room - 116 - barely worked, just a trickle of water from the middle of the shower head, which was broken and couldn't be adjusted. The fan didn't work at all, but that isn't unusual, the last time we stayed (different room) it didn't work either. Presumably this is why people have to leave the bathroom door open, setting off the smoke alarm. WiFi as usual was poor, had to keep logging in. This happens in all Premier Inns, why? Had to ask for water glasses, not provided as standard anymore. On the plus side,the bed was comfortable and the room clean, the reception staff friendly and pleasant. We had a cooked breakfast, which was pretty awful. It was self service. Good quality food ruined by being cold, every single item was cold - sausage, bacon, eggs, hash browns, mushrooms. The toaster toasted on one side only so the bread had to be put in again, and came out incinerated. The restaurant was a disgrace. Padded bench seats with the stuffing hanging out, furnishings grubby and in need of replacement. I don't think we'll be going back. What a pity no-one ever replies to these reviews, obviously they don't care.

Wessington Premier inn not that brilliant very mediocre. Room clean but not brilliant. Certainly not as good as it was. Bar closed really early 10pm and staff in the evening were rude and had no idea of customer service. However breakfast was good and the morning staff were pleasant and attentive.

The host on reception 'Mel' was fantastic, I needed a few issues sorting and was not a problem for her to sort out for us. The rooms are tip top as usual and the breakfast was brilliant. Would definitely recommend and will be staying here again on our return to Sunderland