美國長居酒店 - 奧斯汀 - 西南部(Extended Stay America Suites - Austin - Southwest)

This place is having some real problems. First of all the keys don’t work!! You can get into your room with them but none of the doors to outside will open with the keys. They say they are having trouble with them. The office is only open from 7 am to 11 pm so if you want to leave the hotel during other hours you better hope you can keep a door propped open , otherwise you can’t get back into your room. Also there are so many roaches in this place. They really need to get it together

No hot water

literally gave me a room that sounds straight up by cigarettes and have mold on the ceiling

It was cheap - but we’re never going to stay here again if we can help it. The room was old and not in good shape - but clean? The beds were uncomfortable and the bedding was almost nonexistent. The staff was lovely- genuinely nice people who were friendly and helpful.

Had to wait 15 plus minutes while the 80 year old staff on the phone with a customer. Waited another 15 minutes more to get checked in because the old man couldn't get the computer to work...Waiting to check in was very unpleasant. 2 unhappy looking woman with suitcases waiting and waiting for ? A kid sitting on the dirty floor with a huge pitbull, moving back and forth trying to get the rope off his neck. A 350 pounds man just sitting directly infront of the check in counter talking to himself...Walked into our room, is an old, rusty 2 burners stove, an old refrigerator and a very old, scuffy dresser. Carpet looks like it has not been vacuum in awhile.. The only good thing about this stay was that the room was clean. We stayed only one night and used all 3 locks.

The employees lied about an early check in because of getting the room ready yet on checkout day they said they had no maid service on our check in day. We found our room dirty with liquor containers and bottles. Key cards did not work in exterior door's. Luggage cart wheels were flat and they stated they have been trying for a long time to get it fixed. No breakfasr like advertised. Poor management.

Room was great but the A/C in my room kept turning on and off they need to fix that

The GM Casey is not social able, rude, stand offish and has an attitude. Her listening skills need some work as well. Twyla, Joseph, and Crystal are wonderful and caring people at the front desk at the Southwest Hwy & US Hwy 290.

Super thin walls. Woke up at 4:30 am to screams down the hall. Room in rough shape.