風信子度假村&水療古爾格的評價

來自住宿之回應: Dear Guest Thank you for choosing The Windflower Resorts & Spa Coorg and for sharing your wonderful feedback. We are delighted to know that you loved the food, enjoyed the ambience, and had a memorable stay with us. Your recommendation means a lot to our team. We look forward to welcoming you back again for another relaxing and enjoyable experience soon.

來自住宿之回應: Dear Guest, Thank you for taking the time to share such a thoughtful and encouraging review of your stay at The Windflower Resort, Coorg. We are truly delighted to know that your group had a serene, comfortable, and memorable experience with us. It is wonderful to hear your appreciation for our peaceful surroundings, well-maintained rooms, and the quality of food enjoyed by your entire team. Your kind words about our staff’s cooperation, courtesy, and attentiveness are especially motivating, and we will be sure to share your feedback with the entire team. We also sincerely appreciate your constructive suggestions regarding enhanced lighting near the campfire area and reception, as well as the expansion of outdoor gaming options for larger groups. Feedback like this helps us continually improve, and we have noted your suggestions for consideration as part of our ongoing enhancement plans. Thank you once again for your warm recommendation and for choosing Windflower Resort. We look forward to welcoming you back for another relaxing and enjoyable stay in the future. Warm regards, Team Windflower Resort, Coorg

來自住宿之回應: Dear Guest , Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations and that you felt the property was not well-maintained. Guest comfort and satisfaction are our top priorities, and it’s clear we fell short during your stay. Please be assured that we are taking your comments seriously and have already begun addressing the areas in need of attention. Your feedback helps us improve, and we are committed to ensuring a much better experience for all our guests moving forward. We hope you might consider giving us another chance in the future to provide you with the relaxing and rejuvenating stay The Windflower Resorts and Spa is known for. Warm regards, General Manager The Windflower Resorts and Spa, Coorg

來自住宿之回應: Dear Guest, Thank you for sharing such a heart-warming review and for choosing The Windflower Resort, Coorg for your family getaway. We are truly delighted to know that you had a memorable stay and enjoyed the serene lake views, comfortable rooms, and the peaceful ambiance of our hill property. It is especially rewarding to hear that our team could make your stay stress-free and comfortable while traveling with your 5-month-old baby—your trust means a great deal to us. Your generous appreciation for Mr. Sangeeth (General Manager), Mr. Sachin (Front Office Executive), and Mr. Manikantan (Restaurant Manager) will be personally conveyed to them. Such recognition motivates our team to continue delivering personalized and attentive service. Thank you for recommending us to families and guests traveling with infants. We look forward to welcoming you and your family back for many more peaceful and memorable stays. Warm regards, Team The Windflower Resort & Spa

來自住宿之回應: Dear Guest, Thank you for choosing to celebrate the New Year with your family at our resort and for taking the time to share such a wonderful and detailed review. We are truly delighted to know that you enjoyed your five-night stay and found the property beautiful, the service impeccable, and the overall experience comfortable for all—including the senior members of your family. It is especially heartening to hear that our team could customize the food to your requirements and ensure a seamless and pleasant stay throughout. We sincerely appreciate your understanding during our ongoing upgradation process and are glad it did not cause any disturbance. Your kind words about the New Year’s celebrations, festive arrangements, and in-room gestures like the wine and plum cake mean a great deal to us. Your special appreciation for Mr. Sachin and Mr. Sangeeth (General Manager) will certainly be shared with them and the entire team—it will serve as great motivation. Thank you once again for your encouragement and trust. We look forward to welcoming you and your family back for many more memorable stays in the future. Warm regards, Team The Windflower Resort & Spa

來自住宿之回應: Dear Guest, Thank you so much for your lovely review! We're Happy to hear that you had a relaxing and enjoyable stay with us. It’s wonderful to know you loved the scenic surroundings and found the pool and spa to be highlights of your experience. We take great pride in maintaining our facilities and creating a peaceful environment for our guests to unwind. Your kind words mean a lot to our team, and we hope to welcome you back soon for another rejuvenating getaway in the heart of Coorg. Warm regards, General Manager The Windflower Resorts and Spa, Coorg

來自住宿之回應: Dear Guest, Thank you for taking the time to share your feedback. We deeply regret to learn about the inconveniences you and your family experienced during your stay, and we sincerely apologize for falling short of your expectations. We are extremely concerned to hear about the long wait time during lunch, especially with children in your group. This is certainly unacceptable, and we regret the discomfort it caused. Your comments regarding food quality, service delays, non-functional bathtubs, and delayed maintenance response have been shared with the respective department heads for immediate corrective action. We also apologize for the absence of pool supervision and the cleanliness concerns in the open bath areas. Guest safety, hygiene, and comfort—particularly for families—are of utmost importance to us, and we take these matters very seriously. As mentioned, the resort is currently undergoing a phased upgradation process, which includes improvements to rooms, plumbing systems, service flow, and overall facilities. While this is aimed at enhancing future guest experiences, it should not have impacted the quality of service you received, and we regret that it did. Your feedback is invaluable and helps us identify critical areas that require urgent attention. We truly hope that once the upgradation is completed, you will consider giving us another opportunity to provide you with the level of hospitality and comfort that we are known for. Warm regards, Team The Windflower Resort & Spa

來自住宿之回應: Dear Mr. Dinesh, Thank you for sharing your feedback following your visit from 22nd to 25th October. We sincerely regret to learn that your experience with us was disappointing and did not reflect the standards we aim to uphold. While we are pleased that you appreciated the location and natural setting of the resort, we are truly concerned about the issues you highlighted regarding maintenance, cleanliness, food quality, staffing, room amenities, spa facilities, and the manner in which your concerns were handled. Please accept our sincere apologies for the inconvenience and frustration caused. Your feedback regarding: Poorly maintained internal roads Restaurant hygiene, staffing, and limited food variety Condition of bathrooms, room furniture, and amenities Delays and non-responsiveness from housekeeping Non-functional room facilities Spa upkeep and staffing Unprofessional and argumentative behavior at the reception has been taken very seriously. These matters have been escalated to our senior management and shared with the respective department heads for immediate corrective action. We are reviewing infrastructure upgrades, strengthening maintenance schedules, and reinforcing service training to prevent such experiences in the future. We genuinely regret that you left with such an impression of our resort. Guest feedback, even when critical, is invaluable in helping us identify gaps and improve. Should you be willing, we would appreciate the opportunity to connect with you directly to better understand your experience and regain your confidence. You may reach us through our official contact channels at your convenience. Thank you once again for your candid feedback. Warm regards, Management The Windflower Resort & Spa

來自住宿之回應: Dear Mr. Prasant, Thank you for sharing your feedback following your recent stay at The Windflower Coorg. We’re glad to know you found our staff courteous and responsive and that you appreciated the spacious rooms. We sincerely regret that certain aspects of your experience, such as the room freshness and breakfast quality, did not meet your expectations. Your comments have been shared with our housekeeping and culinary teams to help us improve our offerings. We value your input and hope to have the opportunity to welcome you again, with enhancements that reflect the high standards we strive to maintain. Warm regards, The Windflower Resorts & Spa Team

來自住宿之回應: Thank you so much for taking the time to share your wonderful feedback. We’re delighted to know that you and your family had such a memorable stay with us at The Windflower Coorg. It’s great to hear that our team, especially Mr. Sangeeth, ensured your experience was comfortable and filled with fun activities for both kids and adults. Your kind words are truly motivating for all of us. We’re grateful for your continued trust and look forward to welcoming you and your family back soon for another joyful getaway. Warm regards, The Windflower Resorts & Spa Team

來自住宿之回應: Thank you for your wonderful review! We’re so happy to hear that you had an amazing stay and enjoyed the food so much. It's great to know that the room, location, and the overall environment contributed to such a memorable experience. We look forward to welcoming you back for another lovely stay with us!

來自住宿之回應: Thank you for your detailed review! We’re happy to hear you enjoyed the peaceful location, spacious rooms, and the amenities like the pool and coffee estate walk. It's great to know that the staff, especially the guide for the walk, made your experience even more special. We also appreciate your feedback on the food quality and the maintenance aspects. Rest assured, we are always looking for ways to improve both our offerings and the upkeep of the property to ensure that we continue to provide an excellent experience for our guests. We’ll certainly take your suggestions into consideration. We hope to welcome you back to Windflower Resorts Coorg for another relaxing getaway in the future! Thank you again for your valuable feedback and tip for future guests.

來自住宿之回應: Dear Guest, Thank you so much for sharing your wonderful experience with us. We are truly delighted to know that your stay at The Windflower Coorg was exceptional. Your kind words about Shabnam and her warm, attentive service mean a lot to us, and we will be sure to pass ***** your appreciation to her. We’re also glad that our restaurant team made your dining moments so memorable with their care and hospitality. It’s heartening to hear that you enjoyed the spacious rooms, serene forest surroundings, and the overall luxury experience that we strive to create for every guest. We deeply value your appreciation and look forward to welcoming you back for another rejuvenating getaway soon. Warm regards, The Windflower Coorg Team

來自住宿之回應: Dear Guest, Thank you for your wonderful review! We're so happy to hear that you had an excellent experience at The Windflower Resort. It’s great to know that you enjoyed the hospitality, food, and the serene, nature-filled atmosphere of our resort. We also appreciate your positive comments about our swimming pool and well-maintained rooms. We understand that the approach road can be a bit of a challenge, and we will continue to look into ways to improve accessibility for our guests. Thank you once again for your kind words. We hope to welcome you back soon for another relaxing and enjoyable stay!