This is definitely not a hotel catered to foreigners. Firstly, the toilet was not clean. There were molds on the shower tray wall. Toilet bowl had some faeces stuck and had NO BIDET SPRAY. Hotel manager insensitively said only suites have bidet spray. So the rest who have gotten a less premium room have to wash their backside at the shower tray. Breakfast has limited variety and it was not even palatable except for sandwiches set. Although we informed the restaurant that we do not eat beef, they still served us sandwiches with beef and lied that they are not beef. We tld the staff to double check before confirming and it turned out to be beef. Upon learning abt the incident, the manager Cicik was kind enough to prepare breakfast for us the following day with chicken sandwiches. However, history repeated itself for the following day's breakfast. This shows that the manager did not brief her staff. Additonally, we asked for a bucket of ice at night. At first, they said that the bar was closed so there was NO ICE. After further explanation and multiple requests, they provided a bowl of ice. When we feedback why it was not served in a metal container, then eventually a metal bucket of ice was served.However, there were some pleasant times like they did serve me cake and small deco for my birthday. I do appreciate those gestures but overall the service was just mediocre. I will not say this is a 5 star hotel. To be very honest, it is a hotel to cater for transit purposes.
騰吉利斯·梅喬約 | 距離JX International Convention Exhibition2.69km
Zest Hotel Jemursari這家酒店地處泗水(Surabaya)工業區的心臟地帶,離朱安達國際機場(Juanda International Airport)衹有30分鐘的車程,離泗水徹夜狂歡家庭娛樂中心(Surabaya Night Carnival Family Entertainment Centre)也僅有幾分鐘的車程。24小時服務枱體貼的酒店經理可以配有乾洗和寄存行李各項服務。客人也可以預訂24小時酒店的客房服務。Citrus Cafe and Restaurant咖啡館和酒店餐廳供應精選的印尼和西式餐飲。客人可在卧室觀賞城市美景。連接衞浴提供洗澡、毛巾和贈送浴室用品。新潮的房間空調卧室鋪有鑲木地板,配有一個大堂休息區和平板電視設施。適服而時新的Zest Hotel Jemursari這家酒店離Plaza Marina Surabaya逛街中心有15分鐘的車程,設有會議廳等基本設施以及覆蓋所有區域的贈送WiFi。
泗水 JW 萬豪酒店是一片寧靜優美的綠洲,處處散發著精緻奢華的氣息,提供泗水當地豪華酒店好的服務。 酒店位於印度尼西亞爪哇島東部,地處新興的商務和購物區中心,住宿設施寬敞充裕,設有華美的歐式裝潢、大理石淋浴間和豪華的床上用品。 酒店內設各類餐廳,包括 Pavilion 餐廳、Tang Palace 中餐廳、Imari 日式餐廳以及倍受讚譽的 Vis a Vis 法式餐廳,為您奉上各種國際美食,帶您領略無與倫比的美食之旅。 酒店還擁有美麗的天然泳池,周圍環繞高大的棕櫚樹,環境私密舒適;健身俱樂部設施一流,在此可享受舒適的按摩服務;設施完備的健身中心確保您在泗水停留期間,也能繼續保持健身習慣。
2023-05-04開業,相信泗水斯帕齊奧威茲豪華酒店周到的服務和一流的設施,會讓您在Dukuhpakis開展一段難忘的旅行。從酒店出發,至泗水Pasar Turi火車站僅有8km遠。附近很多景點,包括G-Walk、Loop和My Home都離酒店不遠。酒店坐落於Food Junction邊,附近還有很多景點包括Suroboyo Bridge和Cinema XXI。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有房內保險箱、空調和液晶電視機。有飲水需求的旅客,酒店還為您提供了電熱水壺。除此之外,配備有拖鞋和24小時熱水的浴室是您消除一天疲勞的好地方。可以去酒店咖啡廳,舒適的環境,可供您休憩放鬆。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的Madame Chang(亞洲菜)、Aiko Japanese(日本料理)和Dong Bei Yi Jia Ren不妨可以試試。住客既能在 健身室揮灑汗水,也可以在按摩室放鬆身心。酒店的會議廳提供優質服務,是眾多商旅客選擇入住這裏的原因。提供乾洗服務,為您的旅途省心。
訪訪客2024.05.05
Great room ambience and comfortable mattress (especially that unique bolster which only this hotel has) ! Small room for improvement for your better : - access 24 hour for gym and pool. This hotel located in business district, would be advance if your facility able to accomodate your customer lifestyle. - quick check out access (provide check out box system). Your check out process take quiet time though.. Anyway, I always enjoy stay in here and thanks for welcome me with your food complimentary , Feby (I enjoy the spikoe here ^^).
訪訪客This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..
訪訪客room is cozy and clean the foods are delicious the service is excellent, every employee always give a warm smile everytime we passed by the only downside for me is for the prayer room on 2nd floor i hope they will improve the cleanliness for this room especially the wudhu space which is basically more of a bathroom rather than an actual wudhu space overall it was a nice stay