BreakFree Imperial Surf

最後給了我一個房間，所以沒有完美的海景，但很遺憾因為我的行程我只住了一天，下次有時間我會再來的。

我付了海景和城市景觀的費用，但只看到了海景。當向工作人員解釋同樣的情況時，他們說會有額外的清潔費，這是不公平的，因為我提前正確預訂了，那我為什麼要煩惱。此外，我只有兩天的空閒時間，其中有一天我要搬家，而我必須為此付費。 此外，窗簾被撕破，桌子有刮痕，電視沒有網路連接，無法觀看Netflix。客戶服務很差。電梯正在維修，所以很多人在兩部電梯中進行調整。請注意，這仍然是工作日。我一點也不喜歡。我所想的和我所得到的完全不同

地理位置優越，我們在 30 樓可以欣賞海景和美麗的日落。非常寬敞的公寓，設施齊全。飯店下方的安全停車場可免費停車。唯一的小問題是早上 7 點左右從酒店後面傳來的建築施工噪​​音，但除此之外我們非常享受在這裡的住宿。

Paid for a 'Deluxe Ocean View Room' and requested a south facing room. The room we got was a north facing city view with partial ocean view. We literally looked directly into the units of the Meriton apartments opposite our building, & over a noisy building site to the west. That towering Meriton highrise also blocked out all sunshine into our apartment, and we had zero privacy because of how close the buildings are. I queried why it's called 'Deluxe' as it definitely was not a deluxe ocean view and was told "because it's been renovated". However the room was disgusting. The renovations must have happened well over a decade ago. There was black mould in both bathrooms & chips out of the vanity & bath. We could barely see out of the windows in the apartment because they were covered in ocean salt and clearly never cleaned, along with the rest of the filth coating window frames. The walls throughout the apartment were damaged and no doors had door stops so if we had the windows open all the internal doors would slam shut allowing for zero breeze in the apartment. On the second night we were trapped in the building because the lifts would not work. We rang security who did not answer so we range the lift company who said there is someone on their way but it could take a few DAYS so we should just walk up & down the fire exit stairs....from level 27. Luckily the next morning one was working & luckily our car didn't have a parking fine as we were unable to get out to update the paid parking ticket. When the lifts were working, it was an extremely long wait. The building is being painted outside, which meant many amenities were out of use, which we did not find out about until after we'd booked non-refundable. The young girl I spoke to at reception showed zero interest or empathy, she genuinely could not have cared less. A few years ago I stayed at Imperial Surf and loved it. I'd been saving up to stay there again to spoil my family for SeaFire. I cannot believe how much it has changed for the worse. I felt I completely wasted my money on this stay and I will never stay there again. As a local Gold Coaster who has many staycays in Surfers, it's just so disappointing.

從除夕夜開始，我們在這裡住了 3 個晚上。 我們住在 3D 單元，一間兩房的公寓，太棒了！ 設施齊全的廚房、兩間浴室、一個環繞式陽台，可欣賞部分海景。 位置也很好。 唯一的缺點是我們到達時無線網路不能用（我想是因為暴風雨）。 但我們在辦理入住時甚至沒有被告知密碼，以防它再次出現。 第二天早上晚些時候，當我們出去詢問接待處時，我們被告知它已再次工作並提供了訪問密碼。 如果能在除夕夜吃到那該有多好啊！我們在住宿期間使用了室內游泳池，還不錯。

我們已經在 19D 單元住過好幾次了，很喜歡那裡。公寓經過全面翻修，配有漂亮的新廚房、浴室和洗衣房。側面單元，但仍然可以欣賞到海灘/海洋的美景，也可以欣賞到運河的美景。位置真的很棒，步行即可到達卡維爾購物中心，海灘就在馬路對面，電車就在後面。