蘇瓦島嶼住宿 - CFC 認證的評價

I booked a private apartment at Island Accommodation Suva Premier Hospitality, only to be told upon arrival that it was unavailable. I was "upgraded" to a premier room — which turned out to be a windowless concrete box with two queen beds, shared kitchen, and zero privacy. I immediately expressed that this was unacceptable, but staff offered only vague promises with no real intention to resolve it. The experience continued to worsen: No one explained the layout or amenities. I had to call three times just to get the Wi-Fi code, which involved incorrect instructions about finding a nonexistent router. I requested ice multiple times — it took physical visits in the rain to reception before I was taken seriously. The common area was hot; my request for an aircon remote was ignored. Towels were stained, the floor trim was taped on, and the toilet was dangerously loose. Toiletries included a single bar of soap and one toilet roll — no shampoo or shower gel. The breakfast was inedible: bananas, a rice dish with flies, and loud music blasting bass through the tiny buffet area. Despite all this, no refund, discount, or compensation was offered. The listing falsely advertises an on-site restaurant, dining experience, and other amenities — in reality, the only food for sale was a bag of chips. The morning staff were slightly more courteous, but ultimately did nothing to improve our stay. Do yourself a favor: avoid this place entirely if you’re looking for anything close to comfort, privacy, or hospitality. The property is poorly managed and misrepresented online.