Made a prepaid hotel booking for 5 nights with this hotel. Flight got cancelled due to technical issues so was moved to the next day. The online booking agent reached out to the hotel immediately to amend the dates. The hotel would not let me shift/amend the dates to accommodate the flight cancellation. I didn't ask for money back I just wanted it to be adjusted since I obviously couldn't fly in on that day as initially hoped. Even wrote their reservations email and their manager, Diana Camara, responded that there was nothing she could do to accommodate a 1st time customer. What type of hotel will punish a soon to be customer for actions that are not within their control? What type of customer service experience message are you sending? Needless to say that if I had read a review like this describing how inflexible this hotel is I would not have booked your hotel. I rate customer experience very high in my travels. I will not stay again at this one or any of the other hotels around the world as they obviously do not value their customers. You have all been warned.
Good hotel. Good food. Especially full of vegetarian and vegan foods. Some not so good points. I asked for a sewing kit. Awaiting since 2 days. Some food on the terrace had sooo many flies on it. Asked for a room with safe. No safe available. A bit disappointing.
The hotel offers a complimentary shuttle from the airport, and they reportedly have staff waiting for you with a hotel sign after customs. My travel agent had informed the hotel of my arrival, but when I exited customs, no-one was there. After a 16-minute wait and some phone calls, the driver arrived. Traffic in Abidjan can be heavy, it took us about 45 minutes to reach the hotel Check-in was quick and friendly, and the receptionist spoke some English although to my surprise many other staff members did not; there was a constant language barrier. However, in the restaurant, they always had someone there who knew English well enough. My room on the 10th floor was rather small for a five-star. The bed was comfortable and there were sockets by the bed, and in addition, there was a coffee table, an armchair, a desk, a fridge, a safe and a 0.5 L water bottle in the room. A/C worked well. Overlapping curtains helped keep the light out in the morning. The room was recently renovated, in very good condition and felt fresh and clean. Wifi was free, unlimited, easy to use, fast and reliable. The bathroom came with an overhead as well as a hand-held shower, no bathtub. The shower worked nicely the first night, with ample hot water and great water pressure. However, for the next 55 hours, the hotel experienced immense trouble with their water system, and all I could get for two whole days was cold water and an awful water pressure. Taking a shower was almost impossible. First, they promised to fix it by 10 am, then noon, then 5 pm, then 10 pm and after that there were no promises anymore, and no compensation offered, either. I requested complimentary breakfast, which I got on two mornings. In the end, the problem was fixed after 55 hours. Amenities in the bathroom included slippers and a bathrobe as well as single-use shampoo, shower gel, body lotion and a bar of soap. No conditioner. I appreciate the single-use items as I don't find the wall-mounted containers – that so many hotels nowadays use in order to save money – hygienic. In addition, there was a shoeshining sponge, much needed in dusty Abidjan. Breakfast was served in the ground floor restaurant from 6:30 to 10. The buffet cost 16 000 CFA, which is a lot, but by African standards, the buffet was very good and items such as cheeses and ham were of high quality. There were several hot items as well as an egg station with omelettes served to the table. Cold items included all the basics as well as several types of salads and some Arabian items. I did not have dinner in the restaurant, but ordered room service a couple of times. The food came quickly and was of high quality. By Western standards, prices are fair even if they are very high for locals. There is a small swimming pool with surprisingly cool water on the mezzanine floor, open all day. The hotel is located in the Plateau business district, two blocks north of the most central area. I found the location good, and reaching other neighbo
Excellent 3-star hotel, with an enticing value for money ratio. The hotel premises are situated in a highly strategic position, not far from the airport (current fare by taxi 3000 FCFA max.) and really close to the lively areas of Marcory/Zone 4C and Koumassi. Both the PRIMA and Cap Sud shopping centres are within walking distance. Rooms are clean, quiet and comfy, completely aligned with the usual Ibis standards. Very good A/C. Powerful free WiFi. Local and international TV chains available, also in English language. A well kept medium-size outdoor swimming pool is available (hotel guests only), as well as a restaurant and a 24/24, 7/7 bar. Staff are polite, friendly and ready to help whenever needed. Throughout our stay my family and I felt very safe thanks to the effective security measures in place. Covid-19 prevention and protection protocols fully applied. This hotel has definitely become the basis for our future stays in Abidjan!
入住設計師酒店會員之家 La Maison Palmier,輕鬆探索阿比讓。設計師酒店會員之家 La Maison Palmier舒適的客房均設有迷你吧、咖啡機、房內保險箱、咖啡/茶壺和電視等設施,絕對能讓您賓至如歸。 所有客房均設有私人浴室,最適合享受寧靜的獨處時光。到室外的游泳池做舒展手腳,或好好放鬆身心。 住宿的spa是放鬆身心的好地方。 健身室於開放,讓住客可以好好鍛鍊身體。這裡更有餐廳,入住期間不妨順便過來吃點東西吧。 躲在舒適的客房內享用餐廳提供的送餐服務餐點。 在住宿內的酒吧與親朋好友共度美好時光。住宿範圍內均提供免費 Wi-Fi,讓您隨時保持聯絡。 您亦可以使用此酒店的花園。 住宿提供24小時前台服務。 為方便住客,住宿亦提供貨幣兌換、行李寄存和乾洗。開車前來的住客可以使用免費停車場。
Je suis ravi d'avoir séjourné dans cet hôtel à Abidjan. L'emplacement est très pratique, étant donné sa proximité avec les grands magasins et la multitude de restaurants alentours. Le personnel était extrêmement accueillant, souriant et professionnel, ce qui a grandement contribué à rendre mon séjour agréable. Les chambres étaient confortables et propres, avec tout le nécessaire pour passer un bon séjour. J'ai particulièrement apprécié le petit-déjeuner qui était délicieux et varié. Je recommande vivement cet hôtel pour ceux qui cherchent un lieu de séjour agréable et pratique à Abidjan