Conclusion I will never stay at ANA Crowne Plaza Osaka again. The room was the smallest I have ever been at and part of the window was blocked by a wall outside the room. The check in and check out was chaos with a huge queue. The hotel is outdated too. The only positive thing regarding this hotel is the club lounge. Review I arrived with the Shinkassen at Osaka station and the hotel is in walking distance from station. The train station is huge, and I was difficult to find the right exit. The hotel is located in a business area, but there are a lot of restaurants, bars and shops in the neighborhood. Not the right area, if you are a turist. I arrived at 2 pm, where I could not get me room even I am an IHG diamond member. Came back after a couple of hours, where there was a huge queue. Check-in took between 45-60 min. It was the same situation, when I should check out. It is not possible to check out in the IHG app. Even I have the highest status in the IHG program, I got the smallest room in the hotel. It was not possible to open my suitcase in the room - i don’t want it on the bed. The window was partly blocked by wall outside the window. The room is very outdated. I had access to the club lounge, where I had a couple of drinks during the evening and breakfast in the morning. The lounges was ok but it was busy.
酒店坐落在心齋橋中心繁華地帶,地處御堂筋大道,讓您以非凡 W 方式在日本大阪體驗美妙城市生活。前往附近道頓堀,參加活力四射的社交活動,開啟精彩夜生活。大阪 W 酒店中巧妙融合日本經典文化傳統與風格大膽的當代設計,氛圍妙趣橫生,富有豪華氣息。於此品味饕餮美食盛宴,縱享非凡社交互動體驗。隨後,在温馨舒適的客房裡放鬆身心,悠享安閑自在時光。
訪訪客2023.02.12
Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.
The hotel has a great location, with views of Osaka Castle, and it's only 20 minutes to attractions like Osaka's Shinsaibashi.There was a concierge when we checked in.Even though we have Gold status, we stayed in an executive room, so after we checked in at the front desk, we went to the lounge to wait for our room to be ready.Once it was, our luggage had already been moved into the room.There was no welcome fruit, but there were cookies.The room is not large, 26 sqm, but it is very well-decorated, with high ceilings, floor-to-ceiling windows, and a nice view.The hotel just opened in 2024, so all the facilities are very new.The hardware is well-made, and the bathroom is fully equipped with TOTO smart fixtures.The quality of the food and drinks in the lounge was quite good, and the desserts weren't too sweet.In addition to a continental breakfast, you can also enjoy some Japanese specialty snacks.The electronic room key worked well, with hardly any issues.It could be used in the gym, pool, elevator, and room.The gym isn't large, but it's well-equipped, with all Precor products.酒店位置很好,能看到大阪城,20分鐘能去到大阪心齋橋等等景點。入住時有禮賓。雖然是金卡,但是我們入住行政房,因此我們在前台辦理好後就去酒廊等待房間準備就緒。在就緒後,我們的行李已經被搬進房間。沒有歡迎水果,但是有曲奇。房間不大,26sqm,但是裝修很好,層高很高,有落地窗,景色不錯。是2024年新開業的酒店,設施都很新,五金件很緊緻,全套toto智能衛浴。酒店的酒廊出品質量以及酒的質量都不錯,甜點不膩。早餐除了歐陸早餐,還能吃到一些日本特色小食。電子房卡好用,很少掉鏈子,健身房、泳池、電梯、房間均可用。健身房不大,但是設施齊全,全部都是precor的產品。
Context & Disclaimer: I'm a very objective travel reviewer as someone who has a fair share of business and leisure stays. I leave reviews to help hotels improve their standards and also to help my fellow travellers make the best travel decisions for themselves. I've stayed at luxury to mid-range properties around the world including recent stays at the Prince Gallery Tokyo, Ritz-Carlton Tokyo, Ritz-Carlton Toronto, JW Marriott Hong Kong. This review also follows a recent stay at the Prince Gallery Tokyo where the standards were exceptionally high. I haven't reviewed them yet but will do so shortly. Japan is known for its warm hospitality and careful attention to detail. At high-end hotels, they go over the top particularly to make your experience a unique one, so when you're paying $700+/night for the Ritz you expect high standards. Especially when every luxury hotelier in Tokyo has said the RC Osaka was just recently awarded its 5* My guest journey starts off rocky and torpedoes downhill. Check-In 1 - it's been raining in Osaka all day and we walked into the hotel from the outside. No one to greet us or take our luggage. Not a single person to be found. 2 - I'm soaking wet and struggling to find the check-in lobby. I must've seen 3 staff members look at me and not offer help or ask if I need any assistance. 3 - I finally find the check-in lobby where it's a giant zoo and RC staff directing traffic like its 5pm at Shibuya crossing. An absolute loud mess. I'm still soaking wet with my glasses and both pieces of luggage, and a staff member asks me if I'm checking in or checking out. What??? 0 attention to detail right there. Anyway, she directs me to wait in line. 4 - At the RC Tokyo & Prince Gallery Tokyo and any luxury hotel that operates like one (e.g., Four Seasons), takes your luggage and ask for your name. By the time you make it to check-in, they greet you by name and help you get settled in. If you book a room on the club floor, they ask if you'd like to check-in there privately. Yes I booked a Club Room, and so I waited about 10 minutes dripping wet before asking someone if I could please check-in via the Club Lounge. 5 - We're making our way to the Club Lounge, with the attendant dragging our luggage along the way which makes lots of noise. 6 - Finally check-in with no problems. The Room 7 - I understand that this is a Victorian-style property and some of the room and structure might be dated. But I can't believe that the bathtub is something from a Residence Inn or Courtyard Marriott. The shower is equally not up to par with the RC brand. 8 - Toiletries. I'm not sure if this is RC making a push for sustainability, but soap, shampoo, and conditioner are given to guests in large bottle format, again like at a Residence Inn or Courtyard Marriott, instead of small individual bottles. Not a big deal, but just not up to par with other luxury hotels or RC standards across Japan. What if someone spit in there? Back to the lounge
訪訪客After 2 days shopping, it was a big relief to ease muscle pain, right feet in different kinds of onsen just a few minutes walk from Tenoji zoo and Tsutenkaku. Admission fee is 1500 yen per adult. Highly recommend Korean body scrub inside the onsen areas. Inexperience but soothing and feeling regenerated.