悉尼Cameo Place Reserve附近酒店

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

酒店位置雖不在市區，但是酒店有穿梭巴士往來，使用Uber也是極之方便的👍去拜訪客戶，不受影響。酒店走約十來分鐘的湖畔有很多餐飲，各國口味都有👐要買東西也方便，超市和藥店就可以滿足日常生活所需的。早餐比較簡單，吃飽沒問題。有白粥，可自己榨果汁.

微笑着提供很棒的友好服務。超值的乾淨和現代的房間。牀和亞麻布也很棒。和家人一起住在那裏,很舒服。總的來說,很棒,我強烈推薦。

h酒店的z周邊就有一個d大型的商場，超市、晚上吃飯也很方便，性價比非常高的一家酒店，但是就是入住的當天發生了警報器亂響的事情，弄的大半夜的全部住客跑w往樓下。

工作人員的服務真的很好,很樂於助人。可惜公寓有點舊,沙發都破舊了。它確實有一切,所以你可以在公寓裏做一切。洗碗機,洗衣機和烘乾機,免費停車場和wifi。 如果你想和家人一起旅行,你也可以預訂連通房。 位置明智,你應該有車。步行到公共汽車和地鐵很煩人。 開車幾分鐘,你會到地鐵,商店,酒吧,保齡球。 對於價格來說,地方還行。

位置優越,步行一小段路即可到達市中心(順便說一句,這也是我去過的最好的購物綜合體之一),充足的停車場和非常乾淨/現代/舒適的房間。游泳池很方便快速浸泡,健身房看起來就像它擁有所有最新的裝備。可愛的早餐包括(成人)並在隔壁的Fiddler隔壁。唯一的缺點是沒有客房服務,我被告知週末沒有客房服務。總而言之,非常輕鬆和愉快的外出購物之旅,我和我十幾歲的女兒一起享受。

工作人員總是很棒,Jimmy是很棒的主人,感謝Jimmy,我總是入住雅高,這是我必須具備的品質,當我被迫留在別處...特別是工作時,我通常很失望,我需要一致性..雅高和IBIS交付。

Loved the value for money accommodation. It suited our needs perfectly. Good size room and your facilities were great. One thing to think about is the little things that make a difference. Toilet seat (125) that you sit on has gone yellow and the plastic is deteriorating. It would help with cleanliness if thing like that were in better condition. However, loved the dishwasher in the kitchen facilities. Nice layout of the room.

首先,這家酒店地理位置優越,適合商務旅客前往麥格理公園商務中心。酒店距離辦公室、麥格理中心和火車站僅5分鐘的路程。絕對適合我的工作旅行。有一些積極因素。房間很好,完全符合您對商務酒店的要求。牀很舒服,有一台我從未用過的電視,可以放行李和掛衣服的空間,一張桌子和一把椅子等等。但是,從那裏下山。我用1比1列出負片1。一個枕頭有一股很濃的氣味。聞起來像發黴的BO。我實在不得不把枕頭移到櫃子裏,因爲我受不了這氣味。然而,這意味着每次進出房間時,我都能聞到這種發黴的味道。2.1提供的浴巾有一個大洞/撕裂。3.客房清潔出了差錯,沒有提供洗髮水,而是提供了2個護髮素。很簡單,我打電話給接待處,他們說我必須親自到接待處去取。很好,去了,並給了1瓶洗髮水。我回到樓上衝涼,卻發現洗髮水是預先打開/預先使用的。糟糕。淋浴之後,我走下樓去和另一個接待員說話,他道歉並給了我兩瓶洗髮水。第二天,我意識到管家奶奶沒有來,於是我下樓去和接待處說,由於新冠的緣故,他們只在您入住的第三天之後才進行管家工作,因此我感到很無效。健身中心足夠了,但是沒有補充毛巾,也沒有定期清理用過的毛巾。第二天,我放滿了垃圾桶,把一條用過的毛巾放在一邊。到了第三天,垃圾桶已經裝滿了,而我之前的毛巾還放在原來放在那兒的位置,到第四天,我再也不用用乾淨的毛巾了。如果他們如此擔心新冠,他們會更經常地清理公共區域,如健身房,在走廊裏,一個空杯子和杯子放了3天。公共區域缺乏清潔對於我來說在酒店業是不能接受的。總之,鑑於我以上關注,我無法向任何人推薦這家酒店,特別是當我們處理流行病時缺乏清潔。

酒店屬於市中心，旁邊就有電車站，達令港、歌劇院、海德公園、市政廳等主要幾個景點都可以走路去，旁邊超市便利店買東西很方便，走路5分鐘就是唐人街，酒店稍微陳舊點，但是比較乾淨，晚上睡覺很安靜，空調效果很好，早上會有鴿子咕咕叫你起床