達令港諾富特悉尼酒店的評價

來自住宿之回應: Thank you for taking the time to share your detailed feedback. I am sorry to hear that your stay did not meet your expectations and appreciate the opportunity to respond.We regret that the view from your room was disappointing due to nearby construction and road noise. While construction activity is outside of our control, we understand how this can affect the overall experience. We aim to represent our rooms as accurately as possible and appreciate you highlighting this concern.Regarding the room amenities, I am sorry if this was unclear. Certain items such as toothbrushes, toothpaste, and slippers are available upon request rather than placed in-room by default. We acknowledge, however, that this may not have been clearly communicated and will review how this information is presented to guests.With respect to the surrounding area, we understand that convenience, dining options, and accessibility are important factors when choosing accommodation. While parking rates and nearby amenities are consistent with the local area, we appreciate your perspective and understand how this may have impacted your stay.Overall, we regret that your experience did not reflect the value you expected, and we sincerely thank you for sharing your honest feedback. Kind regards,Veronika Operations ManagerNovotel Sydney on Darling Harbour

來自住宿之回應: 尊敬的陳熙先生：感謝您分享您最近兩晚入住的精彩評價。我很高興得知您對房間的舒適度和美麗的海港景色感到滿意，它們確實為您的雪梨之旅增添了獨特的體驗，尤其是在達令港週末演出期間。我也非常高興我們的前台團隊能夠及時幫您處理冷藏物品的問題。得知他們積極主動的服務給您留下瞭如此深刻的印象，我們感到非常欣慰。我們也非常感謝您對自助早餐和清潔度的評價。此致，敬禮！ Zayne Boon 總經理 雪梨達令港諾富特和宜必思酒店 我已註意到您關於淋浴水壓的反饋，並將確保與我們的團隊進行溝通，我們將繼續努力提升賓客的舒適度。我們非常重視您的意見，並期待您再次光臨，享受另一個愉快而難忘的入住體驗。

來自住宿之回應: 您好，Gogo，感謝您與我們分享您的回饋。得知您的房間未能達到預期，且部分設施未能正常使用，我們深感抱歉。雖然我們很高興您喜歡我們酒店的中心位置以及毗鄰唐人街熱鬧的餐飲場所，但我們深知客房品質對您的整體體驗至關重要。請放心，我們的團隊隨時為您提供協助—無論是更換故障設備、調整客房設施，還是提供其他解決方案。如果您在入住期間有任何需要，我們隨時準備為您提供協助！您的意見已提交給我們的維護和客房服務團隊進行審核，我們感謝您的寶貴意見，我們將持續改進。此致，Andrew Austen，賓客體驗經理，雪梨達令港諾富特飯店

來自住宿之回應: Dear Guest,Thank you for your review. We’re delighted that you enjoyed your stay. It’s great to hear our recent updates have made a positive impression, and we truly appreciate you highlighting so many aspects of your experience. We look forward to welcoming you back again soon.Sincerely,Zayne BoonGeneral ManagerNovotel Sydney on Darling Harbour

來自住宿之回應: 您好，感謝您對我們飯店設施和服務的正面評價。我們非常感謝您對早餐預訂的建議，也理解您對泳池大小的感受。很高興您在市中心度過了愉快的時光！若您再次入住雪梨達令港諾富特飯店，請隨時告知我們，我們將竭誠為您提升入住體驗！此致，敬禮！安德魯奧斯汀 賓客體驗經理 雪梨達令港諾富特飯店

來自住宿之回應: 尊敬的JMown先生，感謝您的好評，並感謝您對我們便利位置的肯定。我們非常感謝您關於房間照明的建議，並將轉達給我們的團隊進行評估。我們很高興得知您整體上享受了此次入住體驗，並期待您的下次光臨。此致，Zayne Boon，總經理，雪梨達令港諾富特酒店

來自住宿之回應: Greetings,Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location, spacious rooms, and the beautiful views of Sydney Harbour Bridge. It is our pleasure to celebrate special occasions such as anniversaries with our guests, we delight in it! Warm Regards,Andrew AustenGuest Experience ManagerNovotel Sydney on Darling Harbour

來自住宿之回應: Greetings Shenqinglan ,Thank you for sharing your experience with us. We're pleased to hear that you found the room clean and enjoyed our central location! We understand that aspects like building size, window views, and parking fees can influence your overall impression. Your feedback is valuable and helps us continue refining the guest experience. Should you return, our team are always happy to assist with room preferences to better suit your needs.Warm regards,Andrew AustenGuest Experience ManagerNovotel Sydney on Darling Harbour

來自住宿之回應: Dear WANSF,Thank you for your wonderful feedback. We’re delighted you enjoyed our convenient location, clean rooms, and easy access to nearby attractions. It’s great to hear the light rail made getting around simple and that our breakfast selection exceeded your expectations. We look forward to welcoming you back for another relaxing stay.Kind regardsZayne BoonGeneral ManagerNovotel Sydney on Darling Harbour

來自住宿之回應: Dear kevzh1969,Thank you for taking the time to leave us a positive rating. We’re pleased to know you enjoyed your stay and truly appreciate your support. We look forward to welcoming you back for another enjoyable visit soon.Kind regardsZayne BoonGeneral ManagerNovotel Sydney on Darling Harbour