Verified traveler
2023年12月14日
Unfortunately had a bad experience at this hotel. Upon arrival we were greeted very abruptly, not welcoming whatsoever.
We were staying at this hotel during a Sydney heatwave, 40 degrees one day, mid 30’s the rest of our stay.
When we got to our room our air conditioning wasn’t working. We were told that 2 of the rooms had this issue. We asked if we could be changed to a different room as we had spent good money and being in a room during 40 degree weather without aircon is absurd. We were told there were no other rooms available. The aircon was fixed on the last day of our trip but by then we had barely slept as the room was a near sauna for two days.
Very disappointed in what we received and am surprised that no compensation was given for this
翻譯