來自住宿之回應: Dear shannyzhang, We are deeply sorry to learn of your unpleasant sentiments during your stay with us. We like to assure you that all guests staying with us are treated with respect and equality. There might be some verbal misunderstanding between you and our staff or some miscommunication that took place.We will strengthen employee training and require our front desk staff to make immediate improvements. We look forward to the opportunity to serve you again in the near future.