172 評價
拜倫大酒店
圖帕伊島|距離太平戰爭紀念公墓0.24km
Other Receptionist are normal encounter except one. Lousy service from Receptionist Wan. I called to change a pillow case for the extra pillow I obtained from the cupboard at 10.30pm while preparing to sleep, as I reached hotel room at 10pm after a tour. The extra pillow case in the cupboard was definitely not changed, I could see it soiled, unclean, used by previous guest with hair on it. I asked the Receptionist Wan to come to my room to see, he was too lazy and not bothered and only called me on my hp insisted that the HK changed the pillow cases. I told him it was the pillow case in cupboard that needed a new case, but he insisted it was changed, without even coming to my room to inspect... unbelievable. Wan Receptionist accused me for making it dirty as I checked in at 2.30pm and blamed me for not checking it at that time when I received my room (who would inspect the extra pillow in the cupboard unless you are getting ready for bed btw??!!). He claimed that there is no Housekeeping staff to bring it to me. He did not bother to check or get the key to the housekeeping to retrieve a pillow case. I am smart to use my t-shirt as pillow cover though, despite his hopeless attitude in the hospitality service industry. This is my second visit to this hotel.I will come back again because of the hotel, but next time with my own extra pillow cases! For the peanut price I paid, I reminded myself not to expect any service after this encounter. Room number: 325 No. Of rooms: 2 In / out: 9-10 July 2022
不錯
177 評價