海德公園酒店(Hyde Park Hotel)

I had made a reservation and it turned out to be for the wrong day, and I missed my doctor's appointment. I now have to wait for another appointment and that could be months. I had to cancel my reservation. The manager or owner of Hyde Park Hotel called to ask why I cancelled since it was a non-refundable reservation. He was nice enough to refund my money and had at first offered me credit but I was so frustrated by the mishap, I couldn't plan for when I might be there! So he refunded. Nice guy. I will try to stay there when I get another appointment!

the location is generally great - near downtown, right off Howard and the food/drink scene, plenty of parking - the room was clean and the bathrooms are gorgeous - even a full little kitchen - reasonable price - but, here it comes, there is so much clunky old school security as to distract from the hotel - pass codes, weird key system with real keys, management alerting about security - we had no problem but the window air conditioner whirring loudly for the two days got very old