Check in was easy. We got to the room and found it hadn’t been cleaned since the previous guests had been there. The bins were full, towels over the bathroom floor and dirty bedding on the bed. Reception came and sorted it, after travelling for the last couple of day we were very tired and had to go sit back in the car until the room was ready for us (we checked in after 3pm so not an early check in, not that that would have mattered) we have complained and are still waiting despite putting the complaint in on the 2nd sept and it stating they reply within 10 days. It is now the 15th and have not received any correspondence, despite asking for a refund inline with their own refund policy.
Premier Inn酒店的工作人員非常友好,非常樂於助人,但是一晚的價格不到130英鎊,房間又冷又潮濕,而且與你可以想像的Premier酒店相去甚遠。房間裡的暖氣壞了,我們不得不要求安裝一個插入式散熱器,窗戶周圍已經用石膏修補,但還沒有完工。衣櫃裡的抽屜被打破,伸到了走道和浴室裡。看起來好像被水淹沒了很多次,門、鏡子和浴室配件都損壞了,工作人員不可能不知道這個房間的質量,仍然把它出租出去,我確實希望其他正在尋找高級房的人只需做更多研究並先看看其他酒店,就像我們將來會做的那樣
Staff are very friendly and welcoming. Room was lovely and clean. Bed was super comfy. Ideal central location to all amenities
翻譯
訪客
入住日期 2024年6月
家庭旅遊
0則評價
5.0/5
傑出
發佈於 2024年6月2日
Just returned from a 2 night stay at the hotel and we had a great stay from start to finish. We arrived around 8pm with 2 kids that were showing signs of being tried from our journey. The reception staff kept them entertained while checking in by making up little games which was lovely. The reason for our stay was a trip to Drayton Manor and the hotel is perfectly located 5 minutes away. Plenty of parking spaces and even a couple of charging ports. Breakfast we couldn't complain about which was in the beefeater next door and even though they were really busy they kept everything topped up and were on the ball. Plenty of choice as well! Rooms don't have any air conditioning but they do come with a fan and the windows open to let in a breeze. There is a bit of traffic noise but this didn't bother us. They are a little tired and could do with a bit of a revamp but they were nice and comfy. Would we back, yes definitely
翻譯
訪客
入住日期 2024年5月
其他
0則評價
5.0/5
傑出
發佈於 2024年5月31日
We had a wonderful stay at Tamworth Central over the bank holiday weekend. The experience was made even better by the exceptional service provided by the staff. Jen and Paige were especially lovely, always greeting us with warm smiles and making sure we had everything we needed. The hotel itself was perfect for our getaway, with comfortable beds that ensured we were well-rested for our daily adventures. A huge thank you to Jen, Paige, and the entire Premier Inn Tamworth team for a memorable stay. We will definitely be returning!