金馬倫高原熏製房酒店

Website stated ‘polished’ (service). This was not across the board. The worst was the unfriendly receptionist called Teo, who has no customer service. Smokehouse is in desperate need of a deep clean and maintenance. Chipped bath tub, chipped restarant tables, Dirty rugs, cushions, upholstery and an unsightly sun roof over the restaurant, are signs of neglect. The Glenlee suite’s shower head was broken. We lodged a complaint before leaving for a day’s sightseeing. We returned to discover nothing was done and staff at the reception, who included Teo, had no recall of our complaint. Pillow casss smelt stale and awful. We brought it to Teo and asked her to smell it. She just stared at the pillows, refused to remove her face mask to smell the pillow cases until we insisted for the umpteenth tkme. Unbelievable. It is far from polished. The rooms facing the road, are very noisy throughout the night and day. Do not book these. We do not recommend stays at the Smokehouse. But do go for meals because the waiters are good and the food is pretty decent.

The staff was really friendly the food was good the environment was superb

我們一家人在這家酒店住了一晚，這讓我想起了多年前我在英國的大學假期旅行時住在B&B， 這是我的妻子和兩個孩子第一次體驗英國老房子是什麼樣子。 餐廳的佈置和食物都不錯:-) 房間家具有點破舊，希望旅館經營者可以考慮升等和更換。 我會再回來入住這家飯店。謝謝。

管理人員非常不友好，沒有老煙熏的房子熱情好客，普通工作人員很好，但缺乏經驗，他們聽管理人員不斷道歉 我是回頭客，在過去 20 年裡，我住過 12 次以上，因為記憶原因，我回到這裡，最好去其他地方住

很棒的酒店體驗。美麗的花園和美味的食物。非常享受。

美麗的英式酒店和開滿鮮花的花園