Reception: The entry was marked with a ceremonial greeting/local prayer from the staff who were courteous enough to show us through the grounds for amenity placement etc. Check in was seamless along with a tour of the place. Lahiru our butler in charge drove us to our villa along with contact information. Stay The entire time we were there (4 nights), it felt as though we were the only two people on the compound. Moments on the premise there was ever a kind face greeting or passing by. The Beach club area was such a treat with life guards ever keeping a keen eye all across the area to ensure full coverage in the event of a forceful current/wave. The Spa also had to get a visit from us as we neared the end of our trip. Both masseuse were on point and had us rejuvenated for the remainder f our stay. Meals The Meals were, to say the least outstanding at every juncture. The turnaround time is about half an hour which for a place of close to 40 villas - was really fast. The service was impeccable - both the set ups as well as the ambience set up. The server in charge of our villa Kasun was ever attentive and went an extra mile to see to it that my wife and I received top caliber treatment along with bursts of surprises to spruce up the romance. Hospitality Room service as well as turn down service was impeccable. The team went an extra mile to ensure we had all the amenities we needed - guest appreciation, sorting our laundry half way through our short stay, turn down service (which I felt was too good that they almost force it on you since they want all guests to leave with a touch of it). Exit The checkout process was easy - allowing for an extension into the late afternoon to accommodate our airport trip and flight times. We had the ceremonial Aman au revoir where the General Manager Sonam and his Assistant GM Prem were present. Outstanding stay all around. Special thanks to the first and foremost, Kasun for making the impossible happen and above all, the Assistant Manager, Mr Prem Chundawat who was ever so available, went out of his away to ensure we were well catered for as well as taking on some near and far requests last minute. We cannot wait to incorporate the Aman brand and experience to our travels in the near future.
訪訪客My wife and I booked this hotel months ago to get one of the superior chalets for our stay. We were in Sri Lanka and a few days before this booking was to start I got a message from the Ravan to say there had been an overbooking error and we were being moved to a superior double with a private balcony and the price would be reduced appropriately. On arrival our superior double was probably the worst room in the hotel. The bathroom smells like an open sewer and our private balcony was the open corridor outside our room which had a couple of chairs, judging by the full ashtrays this was clearly smokers corner. When I said this was unacceptable they said they had another room to show me. This turned out to be a completely different hotel and I was expected to pay extra as this was more expensive. Again I refused. We were then left sitting in the corridor with our cases. I then had to run around looking for somewhere to stay. Not exactly what I planned. I would be very reluctant to take this hotels word for anything as even a confirmed booking is no guarantee.