This was one of the most humiliating experiences my family has ever faced. After a long and tiring trip, we arrived at the hotel only to face a temporary issue with my credit card. I explained calmly that it was a technical problem and that we could easily fix it the next morning at my bank agency. Any professional, humane hotel would’ve understood but instead, the staff treated us like thieves. One receptionist actually turned to the other and said, "I’m going now, do you know how to handle him?” as if I were some kind of problem to “handle.” The other one went as far as confiscating my belongings and accusing us of not having money in the bank. Their tone was cold, demeaning, and full of arrogance, with absolutely no respect for us as guests. They refused to wait until the morning so I could go to my bank. Instead, they pushed our entire family tired, frustrated, and shocked out of the hotel, forcing us to walk all together to the bank agency under the rain. Imagine the scene: a whole family, suitcases in hand, sent out into the street like criminals over a simple card error. And here’s the most ironic part: after all that humiliation, once the payment was finally completed, they suddenly changed their attitude — clearly embarrassed by how wrong they had been. But by then, the damage was done No empathy, no patience, no professionalism — just humiliation. This hotel should be ashamed of the way it treats guests. If you value dignity and basic human respect, avoid this place at all costs.
翻譯
