Don’t stay here! These people are thieves from start to finish. In October 2022 I booked one room for two nights for January 2023, then a few days prior to arriving, booked an additional room for the two nights. The front desk claimed I never booked the rooms in October. I showed them the confirmation email, which they asked that I forward to them. They checked us in and told us they would sort it out and get back to me. They had me make a partial payment for the stay at check in. The next day they asked me when I was paying for the 2nd night. I told them I would pay anytime and asked if they had sorted out the reservation. They said yes and told me I owed 1,000 euro. Mind you the rooms are less than $100.00 usd per night, so this seems strange that the total could e anything greater than $400.00, but having already made a partial payment, this number was absurd. When I questioned it, they backtracked and told me I owed about 1,600 Durham per night (which was the reservation rate total for two nights for the room booked a few days before arriving). They then told me that same rate applied to the first booking, even though I have an email stating the room was 964 diram per night. They said that email was not from the hotel. I pointed out that it was their company’s email domain. They said Le Royal was a big company and they don’t know who sent that email - really???? At one point they brought someone they said was from central reservations. He just kept pointing to a piece of paper and refusing to listen or discuss the issue. I opened my laptop and showed them they are marketing the rate for 890dirham that night (about 100 dirham less than what my confirmation listed) and asked why I would pay twice that…it was at this point the stupid little man from ‘central reservations’ ran out the front door, leaving me again to deal with the front desk. The staff were rude, indignant and unprofessional, but clearly skilled thrives - Le Royal should be proud of the team they have assemble at this outdated antique. Nothing nice or impressive about this hotel, but with the added thievery, definitely a place to avoid. Unless you really want to seek crooks in action, sleeping in the streets of Tangier would be a better experience than this place. Save your money, self respect, and time by staying elsewhere. Worst hotel experience in Morocco, ever (and I have stayed in a lot of Moroccan hotels)!
112 評價