My wife and I stayed here one night, we checked in, to find out the elevators have not worked for over two weeks! Of course we were given a second floor room and told the stairs were at the end of the hall. Not a big deal, I often take the stairs anyway. We walk into the room, all appears nice, I turned the light on, then we notice, there is only one lamp next to the bed, no other lights or lamps in this ”suite”! No lamp at the desk, no lamp next to the couch! One of the ceiling lights in the bathroom was burned out. I called the front desk to inquire about the absence of lamps, the clerk said she would look for a bulb, I said, there are no lamps, a bulb will do no good! It seems she had no idea what I was talking about, never heard any more from her, never received an offer of another room, nothing. The rest of the room was in less than stellar condition, the desk had a good sized hole in the top of it, the light switches in the bathroom had substantial gaps around the edges, the paint around the bathroom door was excessively chipped, the bathtub diverter valve was pitted and the carpet near the desk was loose. The windows did a poor job of keeping out the freeway noise, even though the hotel is set back quite a ways from the highway. The blackout curtains did not close tight enough to keep the lights in the parking lot out. On the bright side, the bed was comfortable and the shower was good, don't know about the tv, since I don't watch that, the wifi worked well. Breakfast, thanks to the covid nonsense, consisted of a sack snack, a ”breakfast” bar, a tangerine and a pouch of sunny D or something like that. I have been staying with the Choice group of hotels for many years, in the last few years, they seem to have gone downhill quite a bit! It may be time to change my loyalty program.
16 評價