普倫蒂霍恩酒店

The most appalling stay ever. We booked for the very expensive Christmas Stay and it was the worst Hotel stay we have ever experienced. We wanted lunch on Christmas Eve and were told this was unavailable as the entire restaurant had been booked out by the Management with non-residents. These non-residents then took over the lounges etc -so the guests arriving for their "Christmas Stay" were all shoved into the small dining room. Christmas Day was also utterly ruined - as yet again - the restaurant was crammed to the gunnels with non-residents - who also took over the lounges again. The Christmas Day lunch was a fiasco. The food was mediocre, the delay betwen courses long. The breakfasts were not fit for purpose. Overcooked. One resident ordered porridge which was so hard she turned the bowl upside down and it stayed put! The Room was not a success. No mini bar/fridge. You could not access the dressing table as the wardrobe was right in front of it - and the two occasional chairs were only fit for children to sit in. We wrote to the owner of the hotel with a complete review of the stay - and asking for some kind of compensation. We said we would be happy to withhold any media reviews until he had a chance to reply. As yet he was not even bothered to reply let alone apologise. The moral of this story is whilst the staff are good, the location obviously superb, etc - never but never book a stay if there is a Wedding and/or event - as the priority will be on this rather than the paying in-house residents. Needless to say we will never be staying there again and never recomending it to anyone.

I took my elderly parents to the Horn of Plenty for their 75th wedding anniversary. Whilst the starters were satisfactory the actual roast was terrible. When I booked, the sample menu said the beef was ' sirloin of beef'. When we arrived there the menu said 'roast beef' which I thought was a little odd. The meal was served on cold plates and the beef was tough and stringy. The best I can say about it was that it was a small portion! Having been in the butchery trade for over 40 years it was still difficult to identify the cut. My best guess is that it was top rump, a braising cut. It was served with cauliflower cheese which was almost a puree. The potatoes were not crispy and the whole meal was heaped upon the plate, not what one would expect from a fine dining restaurant. When most of the meal was returned nobody asked if there was a problem. To make matters worse, and this was my own fault as I didn't read the bill properly, I left a tip of 20 pounds not realising a service charge had been added. Naturally the waiter did not inform me. I heartily recommend people to avoid this restaurant like a plague if you wand a decent Sunday roast.

Took my grandparents for a delicious 3 course lunch last week and it did not disappoint. The food was excellent and exceeded all expectations. The honey mousse was beautifully presented and tasted even better. The service was great and the atmosphere was lovely. We will definitely be back!

Good, but not great. We stayed for dinner, bed and breakfast, and despite much that was above average - well-equipped room with lovely view from south-facing balcony, fabulous dinner, exemplary service in restaurant - the overall experience was diminished by a few oversights/errors/omissions, particularly affecting the ‘guest experience’ within the hotel. For example: at check-in (for which we were 20 mins early) we were sent to the lounge and then forgotten; we weren’t asked at what time we’d like dinner, but told when we finally did check in; our jug of milk in the fridge had a fly in it; and we returned after a day out to find some of our toiletries, including a toothbrush, on the bathroom floor (apparently removed from a shelf when cleaning). All of these issues could have been avoided at no extra cost with more care and consideration for the guest.

A fantastic room, spotlessly clean, massive bed, modern 4 piece bathroom, lovely staff and exceptional food, The Chocolate Delice is was one of the best desserts I have ever tasted. A special mention for Sara and the servers in the restaurant, Barbara on reception and of course the chef, whio i believe was called Isac, Thank you for a wonderful stay, I will definitely be back.

We booked lunch here, with friends,for my 82nd birthday a week ago. We have been here on several.occasions in the past, and this time was rather disappointing compared to.previous occasions. It felt as if they were trying to cut costs. As usual, bread was brought before the meal. The sourdough rolls were hard, almost inedible, and I missed the choice of warm brown or white rolls that are usually offered. Water was served, but we have been offered sparkling or plain before -- no choice this time -- just tap water in 'hotel bottles' The meal was excellent as usual, but , as I had told them when I booked that it was my birthday, I was expecting a special dessert with "Happy birthday" piped around the plate. Nothing ! Maybe it's silly being disappointed - but I was! Next we ordered coffee to be served in the lounge. Always a treat before, with a dish of petit fours. This time there were no petit fours. Just 4 cups of coffee. I felt some of the little extras that have made The Horn of Plenty somewhere special in the past were missing. It was not quite the 82nd birthday celebration that I'd hoped for.