特古西加爾巴Edificio Santa Elena附近酒店

The main point of this review is going to be my introduction to this hotel. I was there with my girlfriend, getting ready to leave for vacation the next day. I go to check in and they say that I had not paid for my room. I show them the receipt and my own personal bank account that matched the exact amount of money taken out for the hotel. Even with this, they continually told me that I had not paid. It took about 20 to 25 minutes of standing my ground on the subject before one of them came back and basically just gave me the room key. It was ridiculous. I have felt it many times while being overseas, but I will tell you that it really felt like that I was again trying to be scammed because I was American. Even if this was not the case, instead of insisting that I am wrong, try and look at the literal proof of payment right in front of your eyes. After I got done with this frustrating moment, I was given a room key to the 8th floor. I walk over to the elevator. I wait and wait and then a crowd starts to form. The elevator was broken. So, I asked if I could use the stairs and then was told you can only use the stairs with guided access but that only 10 people could go at a time. So, I spent about 1 hr or more just trying to check in and get to my room. The only reason that I don't give this place 1 star is because the room, restaurant, and pool area was actually quite nice. I am purely giving a negative review only based on the fact of the terrible service that I was met with coming into the hotel. This being said, for the money that I spent to be in this hotel, I will surely suggest to you that you find an airbnb in the surrounding area. Unless you wish to have the hotel experience (aka breakfast) I do not recommend coming here.

From a reasonably efficient checkin and enjoying the complimentary drink in the bar where the staff seem not to be the friendliest it was noticeable that the whole establishment needs modernisation. There were only two power sockets (together) in the room which were already in use for the lamp and TV. There were two others oin the bathroom. The room was a reasonable size but I should not need to use the only sockets on the other side of the room and have to remove the lamp or TV socket, particularly as the lamp was needed as there was no ceiling lights. This is 2023 and rooms need more power outlets than this dated relic offers. Breakfast was not the best. A menu was given and some things that were asked for resulted in shrugs and disapproving faces. Others items seemed to be more acceptable. However when the staff were asked for a particular drink, the completely wrong drink was given, mainly due to the lack of English used and I am also at fault here as I speak no Spanish. Another guest intervened and told the staff what I wanted but he only got it half right and what eventually arrived was a compromise I suppose. Whilst having breakfast the room had been cleaned and after returning to the room to freshen up and collect a couple of items for the day, I had a short 20 minute snooze only to be woken by a member of staff in the room telling me that it was now checkout. This was at 10.30am and checkout was not until 1pm. Additionally I also had another night to spend there!!! This led me to be particularly suspicious as to why the employee was in the room in the first place. Had she been told by cleaning staff that I was out and that the laptop in the room was there for the taking? Was she made aware that I was one of the few few foreign guests in the hotel and being likely to leave the country soon, was she there to add ”cargo” to my luggage only for it to be later retrieved by a gang after being followed? From this point on I did not feel comfortable at all in the hotel. This was exasperated by the fact that the room keycard would not work on the door later when returning that evening. A nearby cleaner kindly shook her head and then quickly let me in. I am afraid this hotel will have to improve significantly if it wants to generate business from foreign clientele who simoly want a safe and hassle-free stay. I will not be back.

很棒的酒店

The Hyatt Place offers a competitive alternative to the fancier Intercontinental. The hotel is well appointed and offers satisfactory service. Some minor improvements would make it even better. Check-in/out process is slow and cumbersome for instance. General noisiness has been high during my last two stays which bothered me. The previous time as a teenage basketball team of 100 people was staying there (absolutely impossible to have a good night’s sleep) and this time due to the elevator and ice machine being close to the room. The hotel seemed to have ample availability but I was still given a bad room. These things could be easily improved with better trained staff.

酒店很漂亮,但最好是接待所裏的凱文·阿里賈德·科迪納特別的服務,真的是一位非常好人,讓你感覺像在家裏。早餐時,他一直同意我們的約瑟特別感謝。5星星對兩星

早餐是可以點套餐的，很多種套餐選擇，選好後到吃上肯定要等一段時間的，旁邊有小餅乾水果飲料可以先吃着。服務是很好的。酒店周邊一邊，沒啥好逛的，外表也一邊，但是裏面別有洞天，應該是私人別墅改建的。房間還是很高檔的，看圖。